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On-Site Endoscopic Specialist

2 months ago

Durham, United States FUJIFILM Holdings America Corporation Full time
Overview

FUJIFILM Healthcare Americas Corporation is a leading innovator in diagnostic and enterprise imaging solutions designed to meet the evolving needs of healthcare across prevention, diagnosis, and treatment. Fujifilm's medical imaging portfolio includes solutions for digital radiography, mammography, computed tomography, magnetic resonance imaging, ultrasound, endoscopy, and endosurgery. The Synapse® Enterprise Imaging portfolio provides healthcare professionals with the imaging and data access needed to deliver a complete patient record. REiLI®, Fujifilm's artificial intelligence initiative, combines Fujifilm's rich image -processing heritage with cutting-edge AI innovations to inspire a new tier of clinical confidence. The In-Vitro Diagnostic portfolio provides the golden standard of molecular based immunoassay technology for liver surveillance, cutting edge clinical diagnostic chemicals for leading laboratories across the country and diagnostic chemicals for OEM white labeling products. The company is headquartered in Lexington, Massachusetts. For more information, please visit 

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Job Purpose- The Onsite Endoscopic Specialist independently provides customer support of Fujifilm's ES equipment in the Endoscopy department and/or specified departments. This role manages all relevant equipment and uses its own judgement and decision-making skills to provide troubleshooting and training for the proper handling of our equipment.  This position provides on-site, hands-on client support for Fujifilm Endoscopy's entire product catalog for assigned customers.  It serves as the primary clinical resource for the Company and its sales team at a specific IDN and handles all related inquiries and issues. The OES partners with and provides training to all members of the customer's staff, including physicians, reprocessing department, technicians, and nurses to independently manage and maintain customers' Fujifilm equipment. Furthermore, it provides service to additional customers within the zone as required.   This position reports directly to the Zone Sales Director or Regional Manager.

FUJIFILM is an equal opportunity and affirmative action employer.  All qualified applicants will receive consideration without regard to race, color, national origin, sex, gender identity, sexual orientation, religion, disability, protected veteran status or any other characteristic protected by applicable federal, state or local law

External US

Duties and Responsibilities:

  • Serve as the primary resource by providing continuous training and education of Fujifilm's equipment and/or services for the entire hospital system (IDN).
  • Deliver post sale, face-to-face client support which includes performing all associated responsibilities based upon the agreement with the account system which generally includes:
    • Set up and support Fujifilm video tower / system.
    • Inspect, troubleshoot, and maintain all Fujifilm equipment.
    • Monitor, report, and support repair transactions.
    • Provide Case observation, continuous staff training on Fujifilm technologies, and overall Fujifilm customer and technology support.
    • Manage AMP 2.0 for entire IDN Health System
  • Provide daily maintenance and independent management of the client's Fujifilm equipment. Identify process improvement opportunities and design workflows to improve efficiency and reduce overall repairs using own judgement.
  • Serve as primary point of contact for understanding repair history, conducting root cause analysis to troubleshoot issues, and implementing plans to minimize repairs and prevent future handling damages.
  • Serve as a clinical liaison by developing and delivering comprehensive weekly and monthly reports to senior management that details installation and usage progress/metrics, staff training needs and effectiveness of completed training, and identifying trends to inform and strengthen KOL (Key Opinion Leader) relationships that support strategic decision making.
  • Analyze and present data-driven insights to monitor installation and usage progress, ensuring optimal staff training and identifying trends that influence strategic planning.
  • Provide and maintain customer data for integration into a future database application.
  • Attend local, regional, and national trade shows as requested.
  • Adhere to all safety policies and procedures.
  • Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.

Qualifications:

  • High School Diploma or equivalent is required.
  • Bachelor's degree in business, marketing or related quantitative disciplines preferred.
  • Minimum of 2 years of field sales or clinical experience desired.
  • Knowledge of and experience in GI/pulmonary flexible endoscopy. Experience in advanced therapeutic procedures highly preferred.
  • Operate a computer effectively and efficiently, including being proficient in Microsoft Office (i.e. Word, Excel, and PowerPoint) and MS Outlook and other email applications.
  • Strong oral and written communication skills to relay technical information and to professionally communicate with internal and external customers and team members at all levels.
  • Ability to troubleshoot all Fujifilm endo equipment and determine root cause of issues.
  • Strong time management skills.
  • Decision-making skills to determine usage of FUJIFILM equipment and type of training needed by customers to effectively utilize the technology.
  • Ability to provide expert guidance, training, and support to ensure work flow optimization for Fujifilm and IDN.
  • Ability to analyze data to present data driven insights.
  • Ability to multi-task and work on several projects simultaneously.
  • Ability to prioritize customer requirements.
  • Ability to present information in front of small groups of people.
  • Ability to understand basic mathematical requirements for discount calculation

Physical Requirements:

The position requires the ability to perform the following physical demands and/or have the listed capabilities:

  • The ability to use your hands and fingers to feel and manipulate items, including keyboards.
  • The ability to stand, talk, and hear.
  • The ability to lift and carry up to 25-50 lbs.
  • Close Vision: The ability to see clearly at twenty inches or less.

Travel:

  • Up to 10%

Salary and Benefits:

  • Medical, Dental, Vision
  • Life Insurance
  • 401k
  • Paid Time Off
  • Company Car