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Scheduling Supervisor

2 months ago

Tulsa, United States CNTCTR West East 21st Full time
Job DescriptionJob Description

Responsibilities

Schedule: Monday-Friday 10:00am to 8:00pmJob Summary

Under the direction of the Scheduling Manager, the Scheduling Supervisor will be responsible for coordinating and supervising daily activities and development of scheduling staff. This position will assist in hiring and training process and ensure each Scheduler is well prepared for incoming/outgoing call volume. The Scheduling Supervisor will support the Scheduling team by monitoring their progress, ensuring each Scheduler understands and meets expectations, answering questions and providing ongoing coaching opportunities and continuous development.

Essential Duties and Responsibilities
  • Ensures Schedulers understand and comply with all Call Center/Scheduling objectives, performance standards, processes and policies
  • Performs continuous monitoring and evaluates Schedulers performance, identifying learning, coaching and training opportunities
  • Measures performance based on key performance indicators (KPIs), such as average hold time, average talk time and average make busy time
  • Provides feedback to Scheduling Manager with regards to employee performance (ie. performance reviews, QC scorecards, etc.)
  • Triages scheduling activities to ensure smooth and efficient department operations
  • Identifies problem areas and initiates problem solving resolutions in collaboration with management
  • Acts as the first point of patient service for escalation calls
  • Assists manager with staffing levels, including assigning work schedules, managing time off requests and timekeeping responsibilities
  • Acts as primary resources for staff, physicians, patients and Scheduling Manager; maintains accessibility to ensure internal service
  • Monitors and communicates to Site/Regional Operations Managers and other members of the Operations team, scheduling backlog to enhance scheduling latitude, maximize procedural output and increase revenue.
  • Relay information regarding site conditions beyond their authority to the Operations Manager which could impact the quality of care of service that is provided for the smooth operation of the center.
  • Assist Operations Manager and other Executive Management as needed with special assignments and special projects.
  • Complete other duties as assigned by management.

We offer career advancement opportunities, hands-on training, and benefits including: medical/dental/vision coverage, paid time off, paid holidays, a pre-tax matching 401k plan, a pre-tax flexible spending plan, education reimbursement, free life insurance, DailyPay (make any day a payday), employee referral bonus, and a host of other perks

Minimum Qualifications, Education and Experience
  • Previous supervisory or lead experience is preferred
  • Excellent verbal and written communication skills
  • Must be detail oriented and organized
  • Technical proficiency in Microsoft applications
  • Ability to foster teamwork, inter-personal awareness and initiative
  • Requires 1-2 years of Medical experience/call center experience and/or a 4 year degree

Pay Range $40-45k yearly

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty, location and training. This pay scale is not a guarantee of a particular wage.

RadNet is an equal opportunity employer, committed to cultural diversity. RadNet will provide equal consideration for employment to all qualified applicants without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition. RadNet is an E-Verify participant.