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Account Manager, GEM Service

2 months ago


Columbus, United States Rudolph Libbe Group Full time
Description

GEM Service is committed to our customer's processes and facilities by being a leading service provider of HVAC Systems and other supporting solutions. Our mission is to exceed our customer's expectations daily by delivering excellence with innovation, reliability, and efficiency. With a focus on safety, integrity, and customer satisfaction, we aim to build lasting relationships with our customers.

We are in search of an Account Manager with a detailed, customer service-oriented spirit who can grow and nurture relationships with current customers, support internal teams and successfully price, organize, and deliver small (primarily under $300,000) HVAC projects.

JOB RESPONSIBILITIES

- Serve as the primary point of contact for clients, addressing their inquiries and concerns promptly and professionally.

- Understand clients' business objectives and provide strategic guidance on how our products/services can support their goals.

- Identify and qualify opportunities for account growth and new business development within existing accounts.

- Assist customers with planning and scope development for retrofit and/or replacement projects.

- Perform job walk downs and assemble detailed project estimates.

- Prepare and deliver technical proposal presentations.

- Lead job turnover process: project set up, pre-project meeting, and site visits.

- Develop and maintain strong relationships with key stakeholders in assigned accounts.

- Collaborate with internal teams (sales, accounting, technician, dispatch, etc.) to ensure seamless service delivery and client satisfaction.

- Prepare and present reports on sales, sales activity, and account status.

- Negotiate Project and Maintenance contracts with clients.

SKILLS

- Strong project quoting and project management experience with HVAC equipment replacement and large repairs.

- Customer service focused approach to problem solving.

- Team player and a willingness to help fellow associates.

- Motivated to achieve goals and customer satisfaction.

- Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.

- Excellent organizational and time management skills, with the ability to prioritize and manage multiple tasks simultaneously.

EDUCATION/EXPERIENCE

- At least 5 year of proven work experience in HVAC service-related project management.

- History of pricing, managing, and coordinating installation of small projects and repairs (typically under $300,000).

- Working knowledge of Microsoft Office is preferred.

GEM Inc. is an Equal Employment Opportunity Employer.

Interested candidates should apply online at www.rlgbuilds.com/careers