Guest Care Specialist

2 weeks ago

East Canton, United States Monro Muffler Brake Full time

Monros family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach.

Headquartered in our hometown of Rochester, New York, where our founder, Chuck August, opened his first store in 1957, we have grown to nearly 1,300 auto repair shops and tire dealers in 32 states from coast to coast. Monro powers 16 highly respected tire and auto service brands, supporting each companys regional strength and community connections. From big cities to small towns to rural crossroads, you will find us in neighborhoods of every shape, size, and color.

Under the Monro banner, we are united TEAM, and share the same mission to bring our guests the highest quality tire and auto service in the industry.

Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be Americas leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. Were looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships, if you value honesty and integrity - we have a Destination for you at Monro.

Destination Monro -Your Career is Here

About The Role:

The Guest Care Specialist role is full time or part-time and is an hourly position based upon needs of the business. The Guest Care Specialist is a key holder for the store and serves as the manager on duty (MOD) in the absence of the Store Manager, or when demand requires it. The Guest Care Specialist is expected to provide a superior Guest Care experience and assisting in driving sales of automotive repair services and tires. This position is expected to contribute the growth of the business through strong sales presentations to our guest and product and service knowledge. Guest Care Specialists must be comfortable answering the phone, inviting guest into our store, and making guests feel welcome during their visit.

Pay Rate: $16.00 to $19.00 Hourly

Responsibilities:

Successfully complete Monro's training program to enable Guest Care Specialist to execute the Monro selling process.

First point of contact for guests on the phone and in the store. Responsible for engaging guests, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Monro selling process. Responsible for the organization and productivity of the service business through estimate and invoice transactions.

Under the direction of management, assists in various aspects of guest care, work order completion and register assistance, facility maintenance, and outside purchase ordering.

This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities.

Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to guest service issues, guest complaints, and/or business opportunities.

Able to understand and effectively communicate all products and services Monro offers to guests.

Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.

Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.

Maintain an organized and neat guest waiting area.

Other duties as assigned.

Qualifications:

High school diploma or equivalent required.

Must possess a current valid drivers license and have a satisfactory Motor Vehicle Report (MVR)

Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to guests.

Strong problem-solving skills.

Ability to work, Days, Evenings, Weekends, Holidays

Work Environment & Physical Requirements:

This job operates in an automotive shop environment. The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust. General Service Technicians must be able to complete the following but not limited to:

Profile Summary:

Possess a strong focus on providing excellent guest service.

Must be able to communicate clearly and professionally, both verbally and in writing.

Must be able to develop a good understanding of the products or services being offered to guests.

Possess basic sales skills.

Must be able to think critically and find effective solutions to address guest concerns or resolve issues.

Able to effectively manage time and can handle multiple priorities or various tasks at one time.

Able to collaborate with others, work well with teammates, provide support when needed.

Benefits:

Paid vacation and holidays for Full Time teammates

401k eligibility immediately upon hire

Direct Deposit

Employee Discounts

Healthcare, Vision, and Dental for Full time teammates

Employee Access Perks

Career Advancement Opportunities

Your next Destination

Growth Opportunity:

At Monro were committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.

Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

  • Guest Care Specialist

    2 weeks ago

    East Canton, United States Monro, Inc. Full time

    Company Description Monro's family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach. Headquartered in our hometown of Rochester, New York, where...

  • Guest Care Specialist

    2 weeks ago

    East Canton, United States Monro Muffler Brake Full time

    Monros family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach. Headquartered in our hometown of Rochester, New York, where our founder, Chuck...

  • Guest Care Specialist

    2 weeks ago

    Canton, United States Mr. Tire Auto Service Centers Full time

    Job DescriptionJob DescriptionCompany DescriptionMonro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach.  Headquartered in our...

  • Guest Service Specialist

    3 months ago

    Canton, United States Group Management Services Full time

    Guest Service Specialist Gervasi Vineyard Canton, Ohio Gervasi Vineyard's Vision is to become a leading destination winery resort and restaurant group that delivers a world class hospitality experience where people can connect to enhance their lives. We could not make that vision a reality without our passionate employees! We promote a dynamic, fun and...

  • Guest Care Sales Specialist

    1 month ago

    East Hartford, United States Monro Inc. Full time

    Job DescriptionJob DescriptionCompany DescriptionMonro, Inc. Monro, Inc. is one of the nation’s largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO). The Monro family of brands includes some the most recognizable names in the industry—Monro Auto Service...

  • Veterinary Cardiac Care Specialist

    1 week ago

    East Millinocket, Maine, United States CVCA Towson - Cardiology Specialist Full time

    About CVCA Towson - Cardiology SpecialistWe are a leading provider of veterinary cardiac care, seeking a skilled and compassionate Veterinary Cardiac Care Specialist to join our team.ResponsibilitiesObtain medical histories and symptoms from clients through professional client communication and education.Perform laboratory procedures, including hematology,...

  • Guest Service Representative

    1 week ago

    Canton, United States Group Management Services Full time

    Job Summary: We are seeking a dedicated and customer-focused Guest Service Specialist to join our team at Group Management Services.About the Role: As a Guest Service Specialist, you will play a vital role in providing exceptional customer experiences to our guests. Your primary responsibilities will include:Front Desk Operations: Check guests in and out,...

  • Guest Reception Specialist

    2 weeks ago

    East Lansing, Michigan, United States Primland Resort Full time

    Job DescriptionCompany Overview:A premier year-round mountain destination, Primland is nestled in the stunning Blue Ridge Mountains, encompassing 12,000 acres of natural beauty. The resort features luxurious lodgings, a championship golf course, exquisite farm-to-table dining, a tranquil spa, and unparalleled outdoor activities, making it a perfect getaway...

  • Guest Service Specialist

    3 months ago

    Canton, United States Group Management Services Full time

    Guest Service SpecialistGervasi VineyardCanton, OhioGervasi Vineyard's Vision is to become a leading destination winery resort and restaurant group that delivers a world class hospitality experience where people can connect to enhance their lives. We could not make that vision a reality without our passionate employees! We promote a dynamic, fun and exciting...

  • Guest Room Attendant Specialist

    5 days ago

    Canton, Ohio, United States commonwealth Hotels Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Hotel Housekeeper to join our team at Commonwealth Hotels. As a Hotel Housekeeper, you will be responsible for ensuring the cleanliness and maintenance of our guest rooms and public areas.Key Responsibilities:Filling supply carts and transporting them to assigned areas.Entering guest rooms...

  • Guest Room Specialist

    1 week ago

    Canton, Massachusetts, United States Buffalo Lodging Associates Full time

    Position Overview:Buffalo Lodging Associates is currently seeking dedicated Room Attendants to ensure the highest standards of cleanliness in our guest accommodations.Key Responsibilities:• Maintain cleanliness of assigned guest rooms and suites, ensuring exceptional quality and service. This includes: - Vacuuming and cleaning floors - Changing linens...

  • Guest Room Specialist

    1 week ago

    Canton, Massachusetts, United States Buffalo Lodging Associates Full time

    Position Overview:Buffalo Lodging Associates is currently seeking dedicated Room Attendants to uphold our commitment to exceptional hospitality. Key Responsibilities:• Maintain the cleanliness and presentation of guest rooms and suites as assigned by the supervisor, ensuring high standards of cleanliness and guest satisfaction. This includes tasks such as:...

  • Travel Nurse RN

    2 days ago

    East Canton, United States Host Healthcare Full time

    Job Title: Travel Nurse RN - Long Term Acute Care SpecialistJob Type: Travel NursingLocation: Canton, OhioJob Description:We are seeking a skilled and compassionate Travel Nurse RN - Long Term Acute Care Specialist to join our team at Host Healthcare. As a Travel Nurse RN - Long Term Acute Care Specialist, you will have the opportunity to work in a dynamic...

  • Casino Host and Guest Experience Specialist

    2 days ago

    East Chicago, Indiana, United States Ameristar Casino Hotel East Chicago Full time

    About the RoleWe are seeking a highly skilled and experienced Casino Host and Guest Experience Specialist to join our team at Ameristar Casino Hotel East Chicago. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and building strong relationships with our valued customers.Key ResponsibilitiesGuest...

  • Certified Respiratory Care Specialist

    2 weeks ago

    East Hartford, Connecticut, United States Lynn Care Center Full time

    Exciting Career Opportunity as a Certified Respiratory Care SpecialistAre you a dedicated and empathetic Certified Respiratory Care Specialist eager to enhance patient outcomes in the healthcare sector? Become a valued member of our team at Lynn Care Center, where your skills and compassion are recognized and nurtured.Position Overview:As a Certified...

  • Canine Care Support Specialist

    2 weeks ago

    East Millinocket, Maine, United States Best Friends Fur Ever Full time

    Position OverviewCanine Care Support SpecialistJoin the dedicated team at Best Friends Fur Ever as a Canine Care Support Specialist. In this role, you will play a crucial part in ensuring the health and happiness of our canine guests. Your key responsibilities will include:Upholding a clean and sanitary environment for the dogsObserving and facilitating...

  • Clinical Nurse Specialist

    2 weeks ago

    Canton, Ohio, United States Empire Care Centers Full time

    Empire Care Centers is Seeking a Clinical Nurse Specialist (CNS) for Weekend ShiftsAt Empire Care Centers, we prioritize the well-being of our patients and the satisfaction of our healthcare professionals. We believe in treating everyone within our facility with the utmost respect and compassion.Benefits for the CNS:Comprehensive Health, Dental, and Vision...

  • Clinical Nurse Specialist

    2 weeks ago

    Canton, Ohio, United States Empire Care Centers Full time

    Empire Care Centers is Seeking a Clinical Nurse Specialist (CNS) for Weekend ShiftsAt Empire Care Centers, we prioritize the well-being of our patients and the support of our healthcare professionals. We consider every individual in our facility as part of our extended family.Benefits for the CNS:Comprehensive Health, Dental, and Vision CoverageCompetitive...

  • Travel Nurse RN Specialist

    6 days ago

    East Canton, United States Summit Medical Staffing Nursing Full time

    Job Title: Travel Nurse RN SpecialistJob Summary:Summit Medical Staffing Nursing is seeking a skilled Travel Nurse RN Specialist to join our team. As a Travel Nurse RN Specialist, you will have the opportunity to work with a variety of patients and healthcare professionals, providing high-quality patient care and contributing to the success of our...

  • To-Go Specialist

    4 months ago

    North Canton, United States Bonefish Grill Full time

    Job Description Our founding belief at Bonefish Grill is that, if we take care of our people , Bonefish will take care of itself. This belief is the source of our actions, what we stand for, and how we achieve success At Bonefish Grill, we have a deep passion for fresh quality food, and we've used our expertise to create an unparalleled lineup of...