Manager, Managed Services

3 weeks ago

Southfield, United States NTT America Solutions, Inc. Full time

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Manager, Managed Services is a management role responsible for ensuring the delivery of managed services to our clients within Region/Country or Managed Services function.

This role is responsible for ensuring the efficient operation, optimization, and continuous improvement of managed services and manages and deploys targeted managed services programs to help accelerate sales, client engagement and service delivery.

The Manager, Managed Services collaborates with cross-functional teams, fostering client relationships, and driving service excellence to meet or exceed client expectations.

What you'll be doing

Key Responsibilities:

  • Contributes to the financial performance of Managed Services within a Region/Country or Managed Services function, including growth, delivery profitability and technology innovation.

  • Oversees the execution of the specific, actionable, and measurable managed services goals across the team.

  • Gives input on the delivery of the roadmap development of managed services service/product offers to be taken to market.

  • Gives input on the managed services service/product value propositions ensuring that it is easily understood.

  • Works with senior management to create strong interlocks between sales force teams and managed services delivery.

  • Ensures standards are set for client satisfaction and ensures the implementation of client service policies, procedures and standards that will ensure the continued satisfaction of clients.

  • Ensures a culture of continuous improvement within the team, implementing best practices and driving process enhancements.

  • Continuously assesses and optimises service delivery processes, tools, and methodologies to enhance service quality.

  • Participates in the development and execution of new delivery methodologies and ensures alignment to best practice.

  • Contributes to the preparation of bids and proposals to clients and remains up to date with deals in the pipeline to ensure a smooth transition from sales to delivery.

  • Manages and mentors the team within remit to ensure achievement of team and individual objectives.

  • Organises and presents seminars, work sessions and advanced workshops on relevant information technology aspects.

  • Collaborates with vendors and partners to ensure seamless integration of third-party services within the managed services environment.

  • Generates regular service performance reports, analyzing key metrics and trends, and providing insights to improve service delivery.

  • Maintains an up-to-date service catalogue with service offerings and corresponding service level agreements.

Knowledge and Attributes:

  • Advanced business and commercial orientation and with a supporting interest in technology.

  • Advanced knowledge of managed services, IT service management, and related technologies.

  • Ability to stay up to date with industry trends, emerging technologies, and best practices.

  • Advanced knowledge of managed services concepts, IT service management (ITSM) practices, and industry best practices.

  • Advanced understanding of various information technology domains, including infrastructure, cloud services, cybersecurity, application management, networks, data center and collaboration.

  • Advanced client-facing and communication skills, with the ability to build and maintain strong client relationships.

  • Excellent interpersonal and verbal and written communication skills.

  • Excellent leadership qualities, including the ability to inspire and mentor a team.

  • Ability to work in a team environment and contribute to their success.

  • Ability to facilitate presentation of technical and complex matters to a diverse audience.

  • Ability to analyze data and produce reports on issues and recommend resolutions.

  • Ability to evaluate risks, priorities and business benefits, leveraging strong business knowledge.

  • Ability to multi-task, set priorities and meet deadlines.

  • Advanced knowledge of ITIL (Information Technology Infrastructure Library) practices is desirable.

Academic Qualifications and Certifications:

  • Bachelor’s degree or equivalent in Information Technology or Business Administration or related field.

  • ITIL certification is advantageous.

Required Experience:

  • Advanced experience in managing an information technology services team, preferably within a global matrixed organization.

  • Advanced working experience in a large-scale organization.

  • Advanced demonstrated experience working with vendors and/or service providers.

  • Advanced experience working in a team-oriented, collaborative environment.

  • Advanced experience in a managed services role within an information technology services environment.

Workplace type :

Remote Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

  • Dining Services Assistant Manager

    1 month ago

    Southfield, Michigan, United States Healthcare Services Group Full time

    About the RoleWe are seeking a highly motivated and experienced Dining Services Assistant Manager to join our team at Healthcare Services Group. As a key member of our dining services team, you will be responsible for providing leadership and support to our staff, ensuring that food quality standards, inventory levels, and customer service expectations are...

  • Manager, Managed Services

    3 weeks ago

    Southfield, United States The Nippon Telegraph and Telephone Corporation (NTT) Full time

    Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive. Your day at NTT DATA The Manager,...

  • Office Manager

    1 week ago

    Southfield, United States Bethany Christian Services Full time

    At Bethany Christian Services, we believe families provide the strongest foundation for care and connection. That's why we focus on strengthening and empowering families, always advocating for family-centered solutions to keep children safe. Our work Office Manager, Manager, Operations, Business Services, Billing

  • Manager, IT Strategic Sourcing

    2 months ago

    Southfield, United States K2 Services Full time

    K2 Services, LLC provides strategic technology managed services to clients in the legal industry and adjacent sectors. The Vendor Management Office (VMO) oversees strategic sourcing, purchasing and contract review for the IT Managed Services portfolio of clients. As the Manager of Sourcing and Analytics, you will play a critical role in driving strategic...

  • Office Manager

    2 weeks ago

    Southfield, United States Family First Mortgage Services Full time

    Company DescriptionAt Family First Financial Services, LLC., our mission is to set a high standard in the mortgage industry. We are committed to quality customer service - putting the people we serve first. Office Manager DescriptionAs the manager of the office, you will be responsible for onboarding, motivating, and managing all members of the mortgage...

  • Automotive Service Manager

    3 weeks ago

    Southfield, United States Midas ARNAZ Auto Group Full time

    ARNAZ Automotive Group is a family-owned company founded in 2013, We are a multi-unit Tire & Auto Service retailer dedicated to providing quality service with a unique customer experience that exceeds expectations The Store Manager is a positive, high-energy, customer-focused position and is responsible for the overall operations of a fast-paced tire and...

  • HVAC Service Manager

    4 weeks ago

    Southfield, Michigan, United States Nex-Tech Full time

    Job Summary:We are seeking a highly skilled HVAC Service Manager to join our team at Nex-Tech. As a key member of our operations team, you will be responsible for managing our technicians and ensuring the highest level of service delivery to our customers.Key Responsibilities:• Active participation in recruiting and hiring of technicians• Supervision and...

  • HVAC Regional Service Manager

    4 weeks ago

    Southfield, Michigan, United States Nex-Tech Full time

    OverviewNex-Tech is a leading provider of HVAC/R services, with a strong reputation for quality, value, and integrity. As a Regional Service Manager, you will play a critical role in driving our success by managing a team of technicians and administrative staff.Key ResponsibilitiesRecruit, develop, and manage a team of administrative staffDeliver exceptional...

  • Business Development Manager

    1 month ago

    Southfield, Michigan, United States GDI Services Inc US Full time

    Job OverviewGDI Services Inc US is seeking a highly skilled Business Development Manager to join our team. As a key member of our sales team, you will be responsible for driving sales growth and expanding our presence in the Automotive Market.Key ResponsibilitiesDevelop and execute sales strategies to achieve business objectives and drive revenue...

  • Tire and Automotive Service Manager

    4 weeks ago

    Southfield, Michigan, United States Belle Tire Full time

    The ideal candidate for this role will be a positive, high-energy individual who is responsible for the overall operations of a fast-paced tire and automotive service facility.As a key member of the Belle Tire team, you will have the opportunity to grow as an individual and team member in the tire and automotive industry.Key Responsibilities:Lead local...

  • Project Manager

    4 weeks ago

    Southfield, Michigan, United States Eaton Corporation Full time

    Job Summary: Eaton's Electrical Engineering Services and Systems division is seeking a Project Manager for our Power Systems Controls team. This is a remote role for candidates residing within the Eastern or Central time zones of the United States.Key Responsibilities:Manage and execute projects supporting the sales force, Power Systems Controls Engineers,...

  • Transaction Advisory Services Senior Manager

    2 weeks ago

    Southfield, United States Plante Moran Full time

    Provide transaction-oriented accounting and reporting assistance for mergers and acquisitions, divestitures, and management buyouts Prepare detailed financial analysis to assist clients evaluating acquisition decisions Participate in client meetings Manager, Transaction, Advisor, Senior, Service, Technology

  • Manager, Project Management

    2 weeks ago

    Southfield, United States Sun Communities, Inc. Full time

      OVERVIEWThe Manager, Project Management is responsible for establishing and maintaining Suns enterprise project management standards, tools and methodologies, including oversight of the project management life cycle and gate reviews. They monitor project scopes, costs, schedules, staffing, communications, outside vendors, and contractual deliverables....

  • Project Manager

    7 months ago

    Southfield, United States Comau LLC Full time

    Under general direction of either a Portfolio Manager or a Senior Project Manager, the PM manages all aspects of the project, to meet profitability and financial targets, delivering products and services in line with customer needs and within timing expectations, and the long-term success of the organization. The PM manages project teams consisting of...

  • Account Manager

    3 months ago

    Southfield, United States GFL Industries Full time

    The Account Manager will promote, sell, increase and preserve GFL Environmental, Inc. solid waste services to businesses and industrial establishments in assigned territory by identifying new market areas, maintaining current customers and developing strategies to outweigh competition. This individual will prepare sales contracts with knowledge of pricing,...

  • Accounting Manager

    3 weeks ago

    Southfield, United States Venteon Full time

    Venteon Finance is seeking an Accounting Manager for a professional services client located in Southfield . Requirements of the Accounting Manager Bachelor's degree in Accounting required 3 -5 years related experience in a professional services or public accounting setting (CPA preferred)

  • Project Manager

    2 weeks ago

    Southfield, United States Comau LLC Full time

    Comau is a worldwide leader in the industrial automation field. We offer complete engineering solutions, from product development to the realization of industrial processes and automation systems. Through dynamic research and development, we constantly expand and improve our product portfolio. Our competencies in Body Assembly, Powertrain Machining &...

  • Logistics Manager

    4 weeks ago

    Southfield, Michigan, United States Lucid Motors Full time

    Job SummaryThe Logistics Manager will be responsible for overseeing all aspects of Middle and Final Mile vehicle delivery logistics for Lucid Motors. This includes leading the ongoing evolution and operations of Lucid's Final Mile strategy, overseeing general management of Finished Vehicle Logistics outside of production, and developing and achieving key...

  • Construction Manager

    3 weeks ago

    Southfield, United States Aditi Consulting Full time

    Responsibilities:• Manage construction activities related to the development of multiple, simultaneous Network infrastructure projects.• Provide financial management of projects from initial proposal/bid through receipt of final product or service including.• Daily activities include schedule and financial management as well as interfacing with vendors...

  • Project Manager

    1 week ago

    Southfield, United States Schenck USA Corp. Full time

    SCHENCK USA SEEKING A PROJECT MANAGER FOR 2025!Do you have an automotive manufacturing background? Do you have strong project management experience?Then becoming a Project Manager for Schenck USA is the perfect role for you!Come Join Our World Class Team! Apply Today for Project Manager!What We Offer:Great benefitsEmployee AppreciationEmployee Recognition...