Customer Service Representative
5 days ago
TRC is seeking a Customer Service Representative for a Direct Hire Opportunity in the Suwanee, GA area.
Description
Our Client in Suwanee, GA is looking for an attentive and quick-learning Customer Service Representative to join our dynamic and growing team in Suwanee, GA.
- Perform effectively in a fast-paced environment, which includes managing a high volume of calls and emails.
- Establish a relationship with dealers/customers through phone and email communication.
- Communicate effectively on difficult topics, such as parts no longer available, long lead times, missed orders, incorrectly shipped orders, etc.
- Expedite and follow-up on availability, backorder status, order and shipment tracking, including released and unreleased orders.
- Capture the voice of the customer and identify, create, and execute process improvements.
- Maintain strong knowledge of the policies for each type of customer.
- Process invoices and facilitate return requests.
- Input call/email data into a tracking system to provide proper call metrics and case research analysis.
- Research entry-level technical questions and part identification through stock investigations and online parts systems
- Support Logistics with freight cost rating and claims filing.
What You'll Get
- Competitive Total Rewards programs
- Health, Dental, and Vision
- Generous Company 401(k) Match
- Free Telehealth Benefits
- Voluntary Supplemental Programs
- Career and Skill Development Support
- Make a direct impact on the success of the organization
Requirements
What You'll Need to Be Successful
- High School Diploma
- Bachelor's Degree preferred
- At least (2) years of customer service experience, preferably in service or technical-related service field
- Ability to learn and understand the mechanical and operational requirements of construction equipment
- Excellent written and verbal communication skills
- Possess strong computer skills with experience in Microsoft Outlook and Excel
- Ability to multi-task in a fast-paced work environment
- Positive conflict resolution skills
- Self-motivated and results-oriented with proven problem-solving ability
- Experience with SAP preferred
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