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Customer Service Representative

2 months ago

Suwanee, Georgia, United States Essendant Full time

**Job Summary**

Essendant is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.

**Key Responsibilities:**

• Expedite customer requests and resolve issues in a timely and professional manner

• Serve as a liaison to internal and external service providers to facilitate resolutions on behalf of the customer

• Handle inbound customer inquiries and provide accurate and helpful information

• Offer suggestions for replacement items when an item is out of stock in the warehouse

• Upsell products to compliment items ordered by the customer

• Maintain current and accurate knowledge of system, product, vendor, and company procedures, policies, and processes

• Perform other duties as assigned

**Requirements:**

• High School Diploma or GED required

• Strong customer service skills and ability to work in a fast-paced environment

• Excellent communication and problem-solving skills

• Ability to work independently and as part of a team

• Strong time management and organizational skills

• Ability to learn and navigate company tools and resources

**What We Offer:**

• Competitive salary and benefits package

• Opportunities for professional growth and development

• Collaborative and dynamic work environment

• Recognition and rewards for outstanding performance