Customer Service Representative

2 weeks ago

Suwanee, United States TRC Talent Solutions Full time

TRC is seeking a Customer Service Representative for a Direct Hire Opportunity in the Suwanee, GA area.


Description

Our Client in Suwanee, GA is looking for an attentive and quick-learning Customer Service Representative to join our dynamic and growing team in Suwanee, GA.


  • Perform effectively in a fast-paced environment, which includes managing a high volume of calls and emails.
  • Establish a relationship with dealers/customers through phone and email communication.
  • Communicate effectively on difficult topics, such as parts no longer available, long lead times, missed orders, incorrectly shipped orders, etc.
  • Expedite and follow-up on availability, backorder status, order and shipment tracking, including released and unreleased orders.
  • Capture the voice of the customer and identify, create, and execute process improvements.
  • Maintain strong knowledge of the policies for each type of customer.
  • Process invoices and facilitate return requests.
  • Input call/email data into a tracking system to provide proper call metrics and case research analysis.
  • Research entry-level technical questions and part identification through stock investigations and online parts systems
  • Support Logistics with freight cost rating and claims filing.


What You'll Get

  • Competitive Total Rewards programs
  • Health, Dental, and Vision
  • Generous Company 401(k) Match
  • Free Telehealth Benefits
  • Voluntary Supplemental Programs
  • Career and Skill Development Support
  • Make a direct impact on the success of the organization


Requirements

What You'll Need to Be Successful

  • High School Diploma
  • Bachelor's Degree preferred
  • At least (2) years of customer service experience, preferably in service or technical-related service field
  • Ability to learn and understand the mechanical and operational requirements of construction equipment
  • Excellent written and verbal communication skills
  • Possess strong computer skills with experience in Microsoft Outlook and Excel
  • Ability to multi-task in a fast-paced work environment
  • Positive conflict resolution skills
  • Self-motivated and results-oriented with proven problem-solving ability
  • Experience with SAP preferred

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