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Customer Service Representative

2 months ago

Suwanee, United States Pestban Full time
Job Description:

Looking for a place to GROW?

Anticimex GA Family of Brands has been providing integrated pest management services throughout Georgia and the Carolinas for over 45 years Our commitment is to ensure the health and safety of our team members, customers, and the environment through industry leading, sustainable, integrated pest management solutions.

We are passionate about service. We are experts in our industry. We build lifelong careers. We seek out service-minded individuals who want to be the best of the best and desire a career, not just a job. We pledge to assist your development by offering continued opportunities in a safety-first environment. We are dedicated to growth, and if you are too, let's take this journey together

#oneteamonegoal #OTOG

What You'll Get... We want to help our employees build a great career and a great future. At Anticimex Inc, you'll have access to these great benefits

Health and Well-being:
  • Cigna medical, dental, and vision insurance options
  • Prescription drug program
  • Flexible Spending Accounts (FSA) for medical and childcare expenses
  • Health Savings Plans (HSA) available with qualified plans
Financial Security:
  • Competitive hourly compensation
  • 401(k) Savings Plans
  • Life insurance and short-term disability 100% company paid (with options to buy up)
  • Long-term disability, Accident, Critical Illness, and Hospital Indemnity insurance options
Work/Life Balance:
  • Full time, year-round employment
  • Paid training
  • Paid time off
  • A peer-to-peer employee recognition program
  • Opportunities for advancement
Monday - Friday 8 am - 5 pm

Compensation

$16-$18/hr

Position Overview: Our Service Representatives are responsible for providing exceptional service to our customers over the phone.

Customer Service Representative Job Responsibilities:
  • Manage a large volume of customer communications through incoming calls, emails and online.
  • Answer approximately 75 - 100 in-bound phone calls per day.
  • Use software system to research, route and process calls successfully.
  • Respond to customer inquiries, answer questions, organize and schedule service appointments.
  • Resolve service problems by clarifying the customer's complaint; determine the cause of the problem, select, and explain the best solution to solve the problem and expedite the correction or adjustment to ensure satisfactory resolution.
  • Ensure all calls results are recorded, noted and the actions that were taken.
  • Ability to sell start up services and explain service programs to current and potential customers.
  • Renew current customers accounts.
  • Maintain customer accounts by checking and recording account information in software.
  • Set up, adjust, and terminate services in software.
  • Organize and schedule new construction installations and closings.
  • Receive customer payments.
  • Upload and catalog documents, contracts, and service orders into customer accounts.
  • Communicate with field services personnel, managers, and other department team members daily.
  • Maintain open communication for a positive and effective work culture.
General Qualifications
  • Excellent phone interaction skills and active listening.
  • Exceptional organizational skills, superb accuracy, and attention to detail.
  • Outstanding verbal and written communication and interpersonal skills for interacting with customers, customer service and sales staff, Managers, Supervisors, and Team Leaders daily.
  • Ability to collaborate with other departments to ensure customer satisfaction.
  • Excellent keyboard and data entry skills.
  • Strong problem-solving skills.
  • Ability to learn customer service software.
  • Positive out-going team player
Experience and Requirements
  • Must be at least 18 years old.
  • Must have High School diploma or equivalent.
  • Must be able to type a minimum of 35 wpm.
  • Proficient with Microsoft office Word, Outlook, and Excel.
Who We Are... Anticimex is a global pest control organization with a mission of being the global leader in modern pest management. Our company culture embraces communication and teamwork, dependability, innovation, growth, technology, and integrity.

Our Hiring Process... Knowing what to expect when job hunting is always a welcome relief. Our process for this position includes the following steps:
  • Application submission
  • Short phone interview
  • Interview in person
  • Offer call
  • Criminal background check & drug screening
  • Official start date confirmed
  • Welcome
EOE/M/F/Vet/Disabled

Anticimex Inc is a Drug-Free Workplace

Job Type: Full-time

Salary: $16.00- $18.00 per hour

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Retirement plan
  • Vision insurance