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Account Manager

2 months ago

Elkton, United States Securitas Security Services USA, Inc. Full time

Account Manager Job Summary: The Account Manager plays a vital role in maintaining a safe and secure environment for our clients by managing the security services and related operations for an assigned group. This includes client service and problem resolution, service enhancement and expansion, new business development, and ensuring operational effectiveness. The Account Manager will prepare post orders, handle staffing and scheduling, supervise and train team members, and provide lead direction to Security Team. This role requires a strong understanding of security operations and excellent management skills to ensure the highest level of client satisfaction and security performance. Company Overview: Securitas is a global company offering advanced and sustainable security solutions. We operate in 47 countries with 355,000 employees and over 150,000 clients worldwide. Our mission is to make the world a safer place by upholding our values of Integrity, Vigilance, and Helpfulness. Required Knowledge, Skills, and Abilities: Cooperate with Property Managers, Team Members & Company Management Corporation Keep neat and accurate records Thoroughly learn the phone and camera systems Communicate effectively both orally and in writing Follow oral and written instructions Handle emergency situations with poise and sensitivity Deal with stress and pressure Listen to problems and refer to appropriate team members Have a clear, pleasing voice and an effective manner of speaking Be tactful, courteous, and trustworthy Be detail-oriented Basic knowledge of office terminology, procedures, and equipment Willingness to perform various other duties as assigned 1 year security experience, supervisor/management experience Dispatching experience preferred Responsibilities: Assist visitors and serve as public relations representatives Protect visitors and personnel on the premises Provide and manage face masks and safety glasses for employees and visitors Serve as a deterrent to criminal acts, including vandalism Protect proprietary and classified information and report potential hazards Watch for suspicious activity on property Control the entrance and departure of employees, visitors, and vehicles Monitor surveillance cameras Ensure visitor passes and logbooks are correctly maintained Check in deliveries and communicate with relevant departments Manage temporary and employee badges, including sanitizing and reusing Schedule and manage confined spaces and high-risk work teams Assist with drug screens, parcel passes, road closures, and camera permits Answer and transfer phone calls Log and maintain records of daily logs, shift notes, and alarms Respond to emergencies, including alarms and shelter-in-place systems Provide visitors with rules, regulations, and maps Maintain and update SOP forms and other required documentation Manage security services and related operations for assigned accounts Ensure client service and problem resolution Enhance and expand services, develop new business, and maintain operational effectiveness Prepare post orders, staff, schedule, supervise, and train team members Why Join Us: Apply quickly and efficiently online Weekly pay Competitive benefits Flexible schedules With over 80 years of experience, Securitas is the partner of choice for companies and an employer of choice for candidates worldwide. #CASJ EOE/M/F/Vet/Disabilities About Us Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team. About the Team Our Company Mission: Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits. Our Values: Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community. Integrity: Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information. Vigilance: Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises. Helpfulness: As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.