Customer Account Specialist

2 months ago


Elkton, United States DDS CISAPLAST USA LLC Full time
Job Summary:

We are seeking a highly organized and efficient Customer Account Management Specialist to provide administrative support to the sales team, interact with customers, provide quotes, and manage warranty claims. The successful candidate will have strong communication skills and be detail-oriented.

Key Responsibilities:
  • Interact with customers in a professional manner, making communication with customers of utmost importance.
  • Process new customer purchase orders, ensuring correct part numbers, verifying pricing, obtaining freight quotes, and manually inputting line items.
  • Communicate with customers on changes to freight costs for approval before shipment.
  • Conduct a weekly sales summary and verify accuracy through the ERP system.
  • Collaborate with accounting on orders and accuracy on reports.
  • Collaborate with production management on orders.
  • Provide customers with quotes via online or email, including parts, freight costs, and sales tax.
  • Assist customers with online credit card payments.
  • Manage warranty claims, verifying SO and warranty terms, submitting to production management for approval, issuing credits, and updating quality reports.
Requirements:
  • High School Diploma or GED, required.
  • Associate or bachelor's degree in business or related field, preferred.
  • Minimum of 2 years experience working in a customer service, account management, sales, or similar role, required.
  • Minimum of 2 years experience with an ERP system, required.
Additional Skills:
  • Attention to detail.
  • Ability to be a team player.
  • Ability to prioritize tasks and meet deadlines.
  • Basic knowledge of Microsoft software.
  • Excellent customer service skills.
  • Ability to be proactive.
  • Clean background check and drug screen.
Compensation and Benefits:

The starting pay range for this position is $22.00-$26.00 per hour based solely on years of experience in a account management, customer service, sales, or similar position. The company offers medical, dental, vision, and supplemental insurance, paid time off, 11 paid holidays, and schedule flexibility after the training period.
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