Patient Intake Services Specialist

1 week ago

Saint Paul, United States Twin Cities Orthopedics Full time
The Patient Intake Services Specialist is responsible for the registration and scheduling of patients in a call center environment while maintaining excellent customer service.

The information below covers the role requirements, expected candidate experience, and accompanying qualifications.

This is a full-time position working M-F from 8:30 am - 5:00 pm in Woodbury, MN.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. We have a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts and more.

Essential Functions:
Accurately and efficiently schedule new and existing patients in the current practice management system.
Answer a high volume of inbound calls in a timely, pleasant and professional manner.
Communicate all pertinent patient information regarding their call to include: appointment information, directions, check-in times, referral information, and copayments.
Verify and document insurance information as defined by current business practices.
Maintain and update assigned appointment reports, new patient reports or other assigned scheduling modules.
Maintain a working knowledge of health care plan requirements and health plan networks.
Any and all other duties as assigned

Education and Experience Requirements:

High School diploma/GED or equivalent
Customer service experience
Previous experience in a healthcare facility in relation to pre-registration or appointment scheduling preferred
Previous experience in a call-center environment preferred

Essential Requirements:

Ability to:

Comply with company policies, procedures, practices and business ethics guidelines.
Complete job required training.
Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
Demonstrate prompt and reliable attendance
Work in the clinic, office or surgery center during business hours
Travel independently throughout the clinic, office or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
Communicate and interact in a respectful and professional manner
Prioritize workload while being flexible to meet the expectations of the daily operations
Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
Understand and execute a variety of instructions
Effectively operate equipment and communicate on and operate the phone system
Work independently with minimal supervision
Travel to other work locations, if required

Performance Expectations – i-Health’s Core Values:

Integrity - Do the right thing and take responsibility for what you do and say
Service - Consistently contribute to deliver an exceptional experience
Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
Teamwork - Be a part of the whole; support each other positively

Environmental Conditions:

Office setting

Notes:

Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.

#INDTCO

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