Call Center Manager

5 days ago

Newark, United States The Computer Merchant, LTD. Full time

JOB TITLE: Manager Customer Support
JOB LOCATION: Newark DE (onsite for 90 days and then a hybrid schedule)
WAGE RANGE*: $100k to $110k plus
JOB NUMBER: 24390

REQUIRED EXPERIENCE:Minimum of 4 years of experience managing provider relations functions for a Medicaid Program, other government healthcare program, or healthcare-related organization
Experience or training in member eligibility management and significant experience in a call center operation are required
A bachelor's degree is required.


JOB DESCRIPTION
As a Manager Customer Support - Newark, DE (On-site) you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest challenges. Here are the details of this position.


Your role in our mission

Supervises functional areas or department account leads on smaller sized or segments of larger accounts to ensure that business solution objectives are met.
Develop demand forecasts with account teams to assist functional areas or departments in planning and delivering end-to-end services.
Works with functional areas or departments to interpret and plan projects or workload forecasts. Identifies and oversees the resolution of account-specific service problems including prioritizing work requests.
Monitors and approves expenditures for accounts in line with the established policies and procedures. Oversees spending for adherence to budget, and recommends variances as needed.
Works closely with the management team, lines of service, and clients to help manage complex relationships between delivery and consumer groups to ensure good client relations.


What we're looking for

Minimum of 4 years of experience managing provider relations functions for a Medicaid Program, other government healthcare program, or healthcare-related organization
Experience or training in member eligibility management and significant experience in a call center operation are required
A bachelor's degree is required.


What you should expect in this role

Good project management skills
Good analytical and problem-solving skills
Good interpersonal skills to interact with customers and team members.
Good communication skills.
ACA provider screening and enrollment experience is important



Equal Opportunity Employer Veterans/Disabled

* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

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