Call Center Customer Service Agent

2 weeks ago


Newark, United States Fresh Form Draft Full time
Call Center Customer Service Agent

Department: Questify Fitness

Employment Type: Full Time

Location: Newark, NJ

Compensation: $850 - $1,250 / week

Description

At Questify Fitness, we're not just a gym; we're your partner on your journey to a healthier, happier, and more vibrant life. Whether you're a seasoned fitness enthusiast or taking your first steps towards a healthier lifestyle, we're here to support you every step of the way.

Job Description:
We are is seeking a dedicated and customer-focused Call Center Customer Service Agent to join our team. In this role, you will be responsible for handling customer inquiries, providing information about our products and services, and ensuring a positive experience for every client who contacts our call center.

Pay Range: $850 - $1250 weekly
Full time

Key Responsibilities

  • Answer incoming calls and respond to customer emails and messages in a timely and professional manner.
  • Provide accurate information about Questify Fitness products, services, membership options, and events.
  • Assist customers with scheduling appointments, billing inquiries, and account management.
  • Resolve customer issues and complaints effectively, ensuring customer satisfaction.
  • Document and update customer records in the company's CRM system.
  • Follow up with customers to ensure their issues are resolved and they are satisfied with the service received.
  • Escalate complex or unresolved issues to the appropriate department or supervisor.
  • Participate in training sessions to stay updated on new products, services, and policies.
  • Support marketing and sales initiatives by providing customers with promotional information and upselling opportunities.
Skills, Knowledge and Expertise
  • High school diploma or equivalent; additional education in customer service or related fields is a plus.
  • Previous experience in a call center or customer service role is preferred.
  • Excellent verbal and written communication skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software.
  • Strong problem-solving skills and the ability to remain calm under pressure.
  • Ability to handle multiple tasks simultaneously and manage time effectively.
  • A positive attitude and a commitment to providing excellent customer service.
  • Willingness to work flexible hours, including evenings and weekends, as needed.
Benefits
  • Health, dental, and vision insurance.
  • Paid time off (PTO) and holiday pay.
  • 401(k) plan with company match.
  • Professional development and training opportunities.
  • Gym membership and wellness programs.
  • Employee discounts on Questify Fitness products and services.


  • Newark, United States Consulting Advantage Ltd Full time

    Job DescriptionJob DescriptionWe’re expanding our team and looking for motivated and enthusiastic individuals who are ready to make a difference as Inbound Call Center Agents.As an Inbound Call Center Agent, you will be the voice of our company, interacting with customers directly to address their inquiries and resolve issues. Your primary responsibility...


  • Newark, United States Greg Daniels - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...


  • Newark, United States Ronald Demyers - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceOpportunity for advancementTraining & developmentFree food & snacksPaid time offProfit sharingPosition Overview:Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the...


  • Newark, United States Adecco Full time

    Adecco is searching for a Call Center Quality Assurance Specialist for a meal subscription company in Newark, NJ through end of the year (possible extension)! Must be able to commute to Newark, NJ 2-3 days a week.The Outbound Quality Assurance Specialist is an important part of our growing team. The main function of this role is to monitor interactions from...


  • newark, United States Adecco Full time

    Adecco is searching for a Call Center Quality Assurance Specialist for a meal subscription company in Newark, NJ through end of the year (possible extension)! Must be able to commute to Newark, NJ 2-3 days a week.The Outbound Quality Assurance Specialist is an important part of our growing team. The main function of this role is to monitor interactions from...


  • Newark, United States Adecco Full time

    Adecco is searching for a Call Center Quality Assurance Specialist for a meal subscription company in Newark, NJ through end of the year (possible extension)! Must be able to commute to Newark, NJ 2-3 days a week.The Outbound Quality Assurance Specialist is an important part of our growing team. The main function of this role is to monitor interactions from...


  • newark, United States Adecco Full time

    Adecco is searching for a Call Center Quality Assurance Specialist for a meal subscription company in Newark, NJ through end of the year (possible extension)! Must be able to commute to Newark, NJ 2-3 days a week.The Outbound Quality Assurance Specialist is an important part of our growing team. The main function of this role is to monitor interactions from...


  • Newark, Delaware, United States Acro Service Corp Full time

    **Job Summary**At Acro Service Corp, we are seeking a highly skilled and detail-oriented Claims Processor to join our team. As a Claims Processor, you will be responsible for answering calls and gathering information from clients.**Key Responsibilities:**Process Unemployment Claims: You will be required to process unemployment claims and answer calls about...


  • Newark, United States Renee Martin - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...


  • Newark, United States Amanda Dixon - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition Overview:Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.Responsibilities:Establish...


  • Newark, United States Fresh Form Draft Full time

    Call Center RepresentativeDepartment: Questify Fitness Employment Type: Full Time Location: Newark, NJ Compensation: $850 - $1,250 / week Description At Questify Fitness, we're not just a gym; we're your partner on your journey to a healthier, happier, and more vibrant life. Whether you're a seasoned fitness enthusiast or taking your first steps towards a...

  • Customer Service Agent

    2 months ago


    Newark, United States alaskaaircargoconnections.com Full time

    Customer Service Agent Newark , New Jersey **Company** Alaska Airlines **Starting Rate** USD $17.00/Hr. **The Team** Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people...

  • Customer Service Agent

    3 months ago


    Newark, United States SIXT USA Full time

    Job DescriptionJob DescriptionJob DescriptionSixt is looking for a Customer Service Agent to deliver exceptional customer service to customers from around the world. You will provide customers with accurate information and take detailed and timely records of damages, gas volume, etc. The ideal candidate possesses the following attributes:  Exceptional...


  • Newark, United States LUXE Full time

    Job DescriptionJob DescriptionAre you seeking a career that provides flexibility and independence from the traditional office setting? Our Remote Customer Service Agent role offers the chance to create your own work schedule, making it ideal for those looking to balance professional and family life. With access to both live and recorded training sessions,...


  • Newark, United States Sixt Full time

    As a Customer Service Agent, you will deliver exceptional customer service to customers from around the world. You will provide customers with accurate information and take detailed and timely records of damages, gas volume, etc. **Key Tasks and Responsibilities** * Welcome all customers as they arrive on the lot * Ask about their experience with Sixt;...

  • Dietetic Assistant

    1 day ago


    Newark, California, United States Stanford Health Care Full time

    Job SummaryStanford Health Care is seeking a skilled Dietetic Assistant to join our Call Center team. As a key member of our Food Services Department, you will play a vital role in providing exceptional customer service to our patients, visitors, and staff.Key ResponsibilitiesReceive and respond to phone calls from patients and families requesting Room...


  • Newark, United States Acro Service Corp Full time

    The Claims processors will be answering calls and gathering information.The candidates will be required to process unemployment claims and answer calls about the claims and resolve issues.Primarily call center activities.


  • Newark, United States Acro Service Corp Full time

    The Claims processors will be answering calls and gathering information.The candidates will be required to process unemployment claims and answer calls about the claims and resolve issues.Primarily call center activities.

  • Customer service rep

    3 weeks ago


    Newark, United States Randstad Full time

    As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience Working hours are as followed; Monday: 10:00am-6:30pm Tuesday: 10:00am-6:30pm Wednesday:...

  • Call Center Manager

    3 days ago


    Newark, United States The Computer Merchant, LTD. Full time

    JOB TITLE: Manager Customer Support JOB LOCATION: Newark DE (onsite for 90 days and then a hybrid schedule) WAGE RANGE*: $100k to $110k plus JOB NUMBER: 24390 REQUIRED EXPERIENCE:Minimum of 4 years of experience managing provider relations functions for a Medicaid Program, other government healthcare program, or healthcare-related organization Experience...