Call Center Representative

2 weeks ago

Nashville, United States US Community Credit Union Full time
Job Details

Job Location
Donelson - Nashville, TN

Salary Range
$17.00 - $20.00 Hourly

About US

US Community Credit Union is a growing community-based financial institution located in Nashville, TN. USCCU is dedicated to the principle "People helping people", and we strive to make a difference in the financial lives of our community daily.

Why US Community Credit Union is a GREAT fit for you:
  • Competitive Pay Rates based on experience
  • Promotes from within; an excellent place to build your career
  • Exceptional incentive and bonus programs to help put more money in your pocket
  • Generous PTO program in addition to 11 paid holidays
  • 401K program with company matching
  • 100% Company Paid Health Insurance program (for employee)
  • Vision and Health Insurance availability
  • Paid one time your annual salary in Life Insurance
  • Paid Short-Term and Long-Term Disability Insurance
US Community Credit Union genuinely cares about its employees and wants them to have a fulfilling and enjoyable daily work experience. We love how excited our employees are to get to work helping our members reach their financial goals. USCCU offers a fun atmosphere, with many opportunities to share experiences with your co-workers like: Top Golf Leagues, Volunteer Days, Sporting Event Outings, Friendly Contests, a Fun Committee, and Team Gatherings.

Join the USCCU Team - Because Your Career Matters to US

Learn More About US: USCCU.ORG | Brand Video

Description

USCCU Call Center Rep. Position (Member Service Line Representative):

Role:
To assist members and potential members with their telephone requests; explains services, responds to problems, cross sells services, and directs phone calls to the appropriate area while providing excellent member service experience.

Essential Functions & Responsibilities:
  • Assists members and potential members with their telephone requests; answers questions about basic products and services, researches records and resolves problems that are within their authority to resolve; refers problems that are beyond their authority to their supervisor, along with their recommendations.
  • Identifies cross-sell opportunities and cross-sells services to members.
  • Assists in the Member Service Line Representative training program.
  • Assures that appropriate records are maintained, all member contacts are entered into event tracker, and required reports are prepared.
  • Assists other departments as needed.
  • Performs other related duties as assigned.

Knowledge and Skills:
Experience: One year to three years of similar or related experience. Education: A high school education or GED.
Interpersonal Skills: Work involves contact with persons beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information.
Other Skills: Good listening and telephone skills; able to operate a 10-key calculator, typewriter, and computer keyboard; able to make decisions with minimum information.
Physical Requirements/Work Environment: Work involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, etc. Employees work primarily in an office setting under generally favorable working conditions. The job requires walking,
sitting, bending, stooping, standing for long periods of time, or similar activities. Employees frequently lift objects up to 25 pounds, occasional lift heavy objects from 26 to 50 pounds, yet seldom from 51 to 100 pounds.

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