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Call Center Representative- Patient Onboarding

2 months ago

Nashville, United States Luna Physical Therapy Full time
About Luna

Physical therapy is powerful-for developing strength, managing emerging conditions, or recovering from surgery. But it's challenging for physical therapy to make a significant clinical impact because therapists and patients are worn out. Through technology and innovation, Luna makes it easier to give and receive care. Driving faster recoveries for lasting health in an industry long overdue for change, Luna is reimagining the physical therapy experience for all.

Join our amazing team and start your career with Luna as an Onboarding Associate

Are you ready to kick-start your career in a dynamic and rewarding role? Luna Physical Therapy is seeking a motivated and customer-oriented individual to join us as an Onboarding Associate.

As an Onboarding Associate, you will be the first point of contact for our new and existing patients, responsible for answering incoming calls and scheduling appointments with our network of physical therapists. We are looking for someone who can work efficiently, demonstrate exceptional communication skills, and maintain a high level of professionalism to ensure outstanding customer service and patient satisfaction. Join Luna and be a part of our mission to deliver quality care and support to our patients.

Physical therapy, delivered.www.getluna.com

#LUNACORP1

#LI-KC1

Key Responsibilities
    • Manage the registration, scheduling, and rescheduling processes for new and existing patients.
    • Manage high volume inbound calls
    • Ensure accurate record management by obtaining and communicating relevant patient information, such as identification, patient history, insurance details, missed appointment policy, therapist arrival instructions, and intake forms.
    • Receive, screen, and coordinate telephone calls from healthcare providers.
    • Proactively make outbound calls and send emails to patient leads.
    • Bonus incentives offered
Requirements:
    • Office Admin experience, 1 year required
    • Demonstrates a high level of customer service and interpersonal communication skills
    • Call/Contact center or other high call volume experience, preferred
    • Proficiency with Google Suite, scheduling platforms and/or relevant tech skills required
    • Highly detail-oriented
    • Ability to multi-task in a fast-paced work environment
    • High School Diploma or equivalent
    • Weekend availability preferred
    • This position is for our Nashville office. Must be based in Nashville.
What we can offer you:
    • Hybrid work-from-home options (for qualified employees) - Min 3 months of on the job training and must meet performance expectations.
    • We offer medical, dental, vision, and 401k benefits.
    • A fun collaborative and supportive work environment with a fast-growing, innovative company.
    • Realistic growth opportunities
    • Employee referral program
    • Discretionary bonuses for performance and quality excellence


$18 - $18 an hour

Physical therapy, delivered.www.getluna.com

#LUNACORP1

#LI-KC1

Care Exceptionally * Incredibly Relentless * Be Impactful * 1% Better, Every Day

~ Forbes America's Best Startup Employers of 2024 #111 ~

~ Fast Company World's Most Innovative Companies of 2024 #13 in Healthcare ~

~ Exceptional Performance Designation from Medicare/CMS MIPS 2022, 2023 ~

~ Gold Indigo Design Award for mobile app design excellence 2020 ~