Guest Relations Manager
2 weeks ago
Job Title: Guest Relations Manager
Department: Guest Relations
Reports To: Sr. Guest Relations Manager
FLSA Status: Exempt
Our client is home to a state-of-the-art conservation center dedicated to saving rare wildlife species and preserving natural habitats. The site also features lodges, offices, and recreational facilities that accommodate guests and host conferences.
Position Purpose:
Responsible for managing the Guest Relations department to provide the highest quality guest services, experiences, and amenities for owners and guests.
Responsibilities and Tasks:The essential duties and responsibilities of this position include the following. Other duties may be assigned.
- Manage all aspects of the Guest Relations department to ensure a productive team and upscale-exceptional guest service and guest experiences.
- Work closely with guest coordinators, Guest Services, and the Culinary team to assist in planning for guest visits – transportation, facility setups, events, itineraries, and activities.
- Manage guest and owner itineraries and activities from ‘arrival to departure’ to include on-off property transportation, meetings, meals, recreational activities, business needs, and events.
- Serve as the Manager on Duty (MOD), host, and point-of-contact for guests to promote a comfortable, warm, relaxing atmosphere for owners and visiting guests.
- Develop the MOD schedule and work closely with the team to ensure guests are well tended to and experience seamless and attentive service.
- Manage and assist with guest meet and greets, guest orientations, presentations, and property overviews.
- Continuously communicate, coordinate, and work closely with all guests, departments, and staff to ensure a seamless and safe high-quality guest experience.
- Actively listen to guest concerns and respond, resolve, and anticipate guest needs.
- Oversee all recreational activities and programs for guests, including the upkeep and overall maintenance of recreational areas and equipment such as nature trails, docks, boats, kayaks, sporting clays, bowling alleys, etc.
- Manage and assist with the maintenance of the Guest Relations’ fleet of vehicles and equipment to include cleaning, fueling, and staging.
- Implement controls and best management practices for safe, efficient, and effective Guest Relations department operation and guest experiences.
- Analyze guest feedback and provide strategic direction to continuously improve the guest experience.
- Assess and develop formal training programs for the Guest Relations team to promote professional guest services and professional growth development opportunities.
- Direct, coach, and manage Guest Relations staff to ensure a productive and efficient team and that all standards and operating procedures are adhered to.
- Assist and support other departments as needed and requested.
- Represent the brand in ways that strengthen the brand’s reputation and communicate its message.
- Perform other duties that are not specifically identified above, but are required to provide a safe, clean, healthy, and enjoyable environment for guests and owners.
- B.S. Degree in Hospitality or related field preferred.
- Five years of experience in a high-quality guest relations/guest services environment.
- Passion for providing exceptional guest services and experiences.
- OUPV Captain’s License preferred.
- Ability to operate without direct supervision and be self-motivated, persistent, confident, tenacious, and take pride in work.
- Efficient time management; ability to manage multiple priorities to meet deadlines; and ability to be fast and flexible – multitask.
- Dependable, responsible, trustworthy, and neatly groomed.
- Computer software skills required, including Windows 365 and Outlook.
- Excellent problem-solving skills along with outstanding communication and active listening skills.
- Attentive to detail.
- Must have a valid driver’s license.
- Flexibility in work hours and schedule; job will require working long hours, weekends, and holidays around guest use.
- Must be able to lift 50 pounds regularly.
-
Guest Relations Manager
4 weeks ago
Jacksonville, Florida, United States Emerge Talent Cloud Full timeJob Title:Guest Relations ManagerDepartment:Guest RelationsReports To:Sr. Guest Relations ManagerFLSA Status:ExemptAbout the Client:Emerge Talent Cloud is home to a state-of-the-art conservation center dedicated to saving rare wildlife species and preserving natural habitats. The site also features lodges, offices, and recreational facilities that...
-
Guest Relations Manager
1 month ago
Jacksonville, Florida, United States Emerge Talent Cloud Full timeJob Title: Guest Relations ManagerAbout the Role:We are seeking a highly skilled Guest Relations Manager to join our team at Emerge Talent Cloud. As a key member of our hospitality team, you will be responsible for providing exceptional guest services and experiences.Key Responsibilities: Manage all aspects of the Guest Relations department to ensure a...
-
Guest Relations Manager
4 weeks ago
Jacksonville, Florida, United States Emerge Talent Cloud Full timeAbout the RoleWe are seeking a highly skilled Guest Relations Manager to join our team at Emerge Talent Cloud. The successful candidate will be responsible for managing the Guest Relations department to provide exceptional guest services and experiences.Key ResponsibilitiesManage all aspects of the Guest Relations department to ensure a productive team and...
-
Guest Service Manager
4 weeks ago
Jacksonville, North Carolina, United States Lowes Foods Full timeJob SummaryWe are seeking a highly skilled Guest Service Manager to join our team at Lowes Foods. As a key member of our store operations team, you will be responsible for ensuring that every guest receives the fastest and most pleasant checkout experience possible.Key ResponsibilitiesMaintenance of Guest Service StandardsEnsure that the front porch...
-
Housekeeper - Guest Room Attendant
1 month ago
Jacksonville, Florida, United States Aimbridge Hospitality Full timeJob SummaryA Housekeeper is responsible for maintaining clean and attractive guest rooms, hallways, and public areas in the hotel. This includes servicing guest rooms daily, stocking carts with room supplies, and replacing bed linens and replenishing guest room supplies while following company standards and safety/security procedures.ResponsibilitiesApproach...
-
Guest Service Clerk PT Jacksonville NC
6 days ago
Jacksonville, United States Lowes Foods Full timeOverview: To provide the fastest and most pleasant guest service by performing the duties related to the front porch. Responsibilities: 1. Actively communicates with every guest including greeting, thanking, offering a choice of bag type, and performing any other courtesy guideline. 2. Properly bags guests orders to insure purchases are not damaged. 3. Works...
-
Host and Guest Experience Specialist
1 month ago
Jacksonville, Florida, United States HGW San Marco LLC Full timeJob SummaryWe are seeking a highly skilled and charismatic Host to join our team at Hurricane Dockside Grill. As a Host, you will be the first point of contact for our guests, setting the tone for an exceptional dining experience.Key ResponsibilitiesWelcome and greet guests, making them feel valued and appreciated.Open doors, take food and beverage orders,...
-
Public Relations Account Manager
4 weeks ago
Jacksonville, Florida, United States On Ideas Full timeWe are seeking a skilled Public Relations Account Manager to join our team at On Ideas. As a key member of our integrated marketing agency, you will be responsible for developing and executing comprehensive communications plans for our clients.Key Responsibilities:Assist in creating and implementing integrated communications strategies to meet client...
-
Public Relations Account Manager
1 month ago
jacksonville, United States On Ideas Full timeOn Ideas is seeking a savvy and passionate PR Account Executive to join our award-winning, integrated marketing agency. We are a collective of diverse and integrated specialists. We thrive because we are a continually evolving collaboration where ideas and insights are always merging into something bigger than the sum of its parts. It’s what inspires us....
-
Public Relations Account Manager
1 month ago
Jacksonville, United States On Ideas Full timeOn Ideas is seeking a savvy and passionate PR Account Executive to join our award-winning, integrated marketing agency. We are a collective of diverse and integrated specialists. We thrive because we are a continually evolving collaboration where ideas and insights are always merging into something bigger than the sum of its parts. It’s what inspires us....
-
Guest Service Agent
6 months ago
Jacksonville, United States Sonesta Hotels Full timeDescription DUTIES AND RESPONSIBILITIES : Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner. Accurately process all cash...
-
Assistant Manager
6 months ago
Jacksonville, United States Zaxby's Full timeHungry For A Great Career?To our guests, Zaxby’s is more than just a place to eat – it’s a place to have fun, spend some time with friends and experience great food.To our team members, Zaxby's is a family. Looking for a great career?! We are looking to hire hard-working, outgoing, energetic restaurant management personnel who can excel at the tasks...
-
Hotel Operations Manager
1 month ago
Jacksonville, North Carolina, United States MainStay Camp Lejeune Jacksonville Full timeJob Summary:As the General Manager of MainStay Camp Lejeune, you will be responsible for overseeing all aspects of hotel operations, ensuring exceptional guest experiences, and driving revenue growth. This is a dynamic role that requires strong leadership, strategic thinking, and a passion for delivering outstanding results.Key Responsibilities:Lead and...
-
Restaurant Management Leader
4 weeks ago
Jacksonville, Florida, United States Buffalo Wild Wings Full timeAt Buffalo Wild Wings, we're on the hunt for a talented Restaurant Management Leader to join our team. As an Assistant General Manager, you'll be responsible for managing Shift Managers, Servers, Bartenders, and Service Assistants. In partnership with the General Manager, you'll help ensure your restaurant is at the top of its game.Legendary...
-
Assistant Manager
3 weeks ago
Jacksonville, United States Buckle LLC Full timeSummary Buckle is seeking experienced and talented individuals who desire to take their skills to the next level. As an Assistant in Training (AIT) and Assistant Manager, you have the privilege to work directly with the Store Manager and Leadership Team to develop sales, recruit new Teammates and provide leadership. You will also share responsibility for...
-
Specialty Network Relations
4 weeks ago
Jacksonville, United States CorVel Corporation Full timeSpecialty Network Relations associates complete data review and entry, issue resolution, program and service education, and development efforts regarding CorVel’s CareIQ ancillary healthcare provider networks. Specialty Network Relations is key to ensuring that participating network providers have maximum utility and a positive experience with CorVel’s...
-
Assistant Manager BOH
2 weeks ago
Jacksonville, United States Fogo de Chão Full timeAt Fogo de Cho, we strive to give our guests an unforgettable dining experience of discovery while showcasing the Culinary Art of Churrasco. Our mission is to ignite fire and joy to care for our team, our guests, and our communities.We believe better futures start when we bring our best to the table every day to Feed a Purposeful Future - starting with our...
-
General Manager
3 weeks ago
Jacksonville, United States Sonic Full timeIt’s the dream job you never have to wake up from. At SONIC, you’ll whistle while you work, gaining a sense of accomplishment along the way. You’ll interact with fantastic people, earn great pay, sport a cool uniform. As a SONIC Drive-In restaurant General Manager, you are indeed a general—leading your troops in a never-ending campaign to give...
-
Front Office Manager
2 weeks ago
jacksonville, United States Our Town Hospitality - Doubletree Jacksonville Full timeCompany DescriptionThe Doubletree Jacksonville Riverfront hotel is a full service, 293 rooms. We're a short stroll from the Southbank Riverwalk, Friendship Fountain, and the ‘Blue Bridge’ to downtown. EverBank Stadium, two miles away, is easily reached by water taxis that pick-up moments from our door. Perks include our riverside pool, sundeck, two...
-
Front Office Manager
3 weeks ago
Jacksonville, United States Our Town Hospitality - Doubletree Jacksonville Full timeCompany DescriptionThe Doubletree Jacksonville Riverfront hotel is a full service, 293 rooms. We're a short stroll from the Southbank Riverwalk, Friendship Fountain, and the ‘Blue Bridge’ to downtown. EverBank Stadium, two miles away, is easily reached by water taxis that pick-up moments from our door. Perks include our riverside pool, sundeck, two...