Front Office Manager

3 weeks ago

Jacksonville, United States Our Town Hospitality - Doubletree Jacksonville Full time

Company Description

The Doubletree Jacksonville Riverfront hotel is a full service, 293 rooms. We're a short stroll from the Southbank Riverwalk, Friendship Fountain, and the ‘Blue Bridge’ to downtown. EverBank Stadium, two miles away, is easily reached by water taxis that pick-up moments from our door. Perks include our riverside pool, sundeck, two restaurants, and a warm DoubleTree cookie on arrival.


Role Description

This is a full-time on-site role for a Front Office Manager at Our Town Hospitality - Doubletree Jacksonville in Jacksonville, FL. The Front Office Manager will be responsible for overseeing the Front Desk operations, managing guest services, ensuring guest satisfaction, and coordinating with other departments to provide exceptional hospitality services.


Qualifications

  • Proven experience in a hotel Front Office role or similar position
  • Strong leadership and organizational skills
  • Excellent communication and interpersonal abilities
  • Ability to multitask, prioritize, and solve problems efficiently
  • Proficiency in hotel management software and Microsoft Office Suite
  • Customer-oriented mindset and dedication to providing exceptional guest experiences
  • Knowledge of hotel operations, reservations, and revenue management
  • High school diploma or equivalent; degree in Hospitality or related field is a plus


Front Office Manager

What will I be doing?

As Front Desk Manager, you would be responsible for performing your position's responsibilities in alignment with our Brand Standards and driving company success through performing the following tasks to the highest standards.

  • Control all guestroom allocations, ensuring that reservations are accurately recorded and monitored to ensure optimum occupancy and revenue is achieved.
  • Responsible for assisting the Front Office Manager in hiring, firing and scheduling personnel within the Front Office.
  • Supervise the performance, attendance, attitudes, appearance and conduct of the staff.
  •  Ensure that the procedures for guest check-in and check-out are maintained.
  • Maintain an efficient system of communication between the Front Office and other departments, with particular regard to guests arrivals and departures.
  • Cooperate with the Sales Department to ensure that the client room requirements are met and that the potential clients are shown representative rooms as required. Act as a group liaison for the Front Office.
  • Act as group contact and handle the following: room blocking, arrivals (paying special attention to billing), departures and attending pre-con meetings.
  •  Follow-up on all VIP blocks and inspect room prior to arrival.
  •  Control and monitor blocks and additional blocking as needed, i.e. special requests, suites, etc.
  •  Inspect departure report daily, updating records as necessary.
  • Perform daily/weekly key inventory and forward to Engineering and Security.
  • Review Housekeeping Report and rectify all discrepancies before end of shift.
  • Review Room Revenue Report to ensure rates are correctly entered before close of day and perform nightly bucket check.
  • Remain alert, courteous and helpful to the guests at all time

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

· Hospitality - We're passionate about delivering exceptional guest experiences.

· Integrity - We do the right thing, all the time.

· Leadership - We're leaders in our industry and in our communities.

· Teamwork - We're team players in everything we do.

· Ownership - We're the owners of our actions and decisions.

· Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

· Quality

· Productivity

· Dependability

· Customer Focus

· Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

  • Front Office Manager

    2 weeks ago

    jacksonville, United States Our Town Hospitality - Doubletree Jacksonville Full time

    Company DescriptionThe Doubletree Jacksonville Riverfront hotel is a full service, 293 rooms. We're a short stroll from the Southbank Riverwalk, Friendship Fountain, and the ‘Blue Bridge’ to downtown. EverBank Stadium, two miles away, is easily reached by water taxis that pick-up moments from our door. Perks include our riverside pool, sundeck, two...

  • Front Office Manager

    3 weeks ago

    jacksonville, United States Our Town Hospitality - Doubletree Jacksonville Full time

    Company DescriptionThe Doubletree Jacksonville Riverfront hotel is a full service, 293 rooms. We're a short stroll from the Southbank Riverwalk, Friendship Fountain, and the ‘Blue Bridge’ to downtown. EverBank Stadium, two miles away, is easily reached by water taxis that pick-up moments from our door. Perks include our riverside pool, sundeck, two...

  • Front Office Team Lead

    4 weeks ago

    Jacksonville, Florida, United States The Center for Orthopedic and Research E Full time

    At The Center for Orthopedic and Research Excellence, we are dedicated to delivering exceptional patient care. As a Front Office Representative, you will play a vital role in managing non-clinical patient flow and supporting functions.Key ResponsibilitiesCoordinate and lead front office staff to collect patient copayments and past due accounts.Verify...

  • Front Office Representative

    4 weeks ago

    Jacksonville, Florida, United States Southeast Orthopedic Specialists Full time

    Job Title: Front Office RepresentativeWe are seeking a highly skilled and detail-oriented Front Office Representative to join our team at Southeast Orthopedic Specialists. As a key member of our front office staff, you will be responsible for providing exceptional customer service to our patients, while ensuring the efficient and productive operation of our...

  • Orthopedic Front Office Coordinator

    4 weeks ago

    Jacksonville, Florida, United States The Center for Orthopedic and Research E Full time

    Job Title: Ancillary Front Office RepresentativeWe are seeking a highly skilled and organized Ancillary Front Office Representative to join our team at The Center for Orthopedic and Research E. As a key member of our front office team, you will be responsible for providing exceptional customer service to our patients, ensuring a smooth and efficient...

  • Front Office Coordinator

    4 weeks ago

    Jacksonville, Florida, United States Jimerson Birr Full time

    At Jimerson Birr, we are dedicated to providing exceptional service to our clients and guests. As a key member of our team, the Receptionist plays a vital role in creating a positive first impression and ensuring a seamless experience for all who visit our office.The ideal candidate will have a minimum of 1-2 years of front office or reception experience,...

  • Dental Front Office

    1 month ago

    Jacksonville, FL, United States Mandarin Dentistry Full time

    Seeking front desk personnel for a thriving dental practice located in Mandarin. We are in need of someone who has experience with dental insurance to include verifying eligibility as well as filing dental claims. Other responsibilities: Assisting patients with insurance inquiries and claims processing Managing patient records and ensuring accuracy in...

  • Office Manager

    3 weeks ago

    Jacksonville, United States Swisher Hygiene Inc Full time

    The Office Manager will work for Swisher's parent company, Island Management LLC. The Office Manager will work in a family office environment and ensure that the office operates efficiently and smoothly in every aspect but specifically manages the Front Lobby and Mail Room (outgoing shipments) functionality and personnel. This role supports the Leadership...

  • Office Operations Manager

    1 month ago

    Jacksonville, Florida, United States RF-SMART Full time

    Job OpportunityRF-SMART is seeking a highly skilled and organized Office Support Manager to lead our front desk, facilities management, and deliver exceptional customer service to our team members and guests.Key Responsibilities:Manage office operations, including facilities management, capacity planning, and vendor management.Oversee the Office Support...

  • Medical Front Office Assistant

    4 weeks ago

    Jacksonville, Florida, United States Dialysis Clinic, Inc. Full time

    We are seeking a highly motivated and compassionate Medical Front Office Assistant to join our team at Dialysis Clinic, Inc. This role is a critical part of our mission to provide individualized care for patients facing chronic kidney disease.The successful candidate will assist with the day-to-day tasks associated with a specialty practice, including...

  • Front Desk Coordinator

    4 weeks ago

    Jacksonville, Florida, United States Conviva Full time

    Job SummaryWe are seeking a skilled and friendly Front Desk Coordinator to join our team at Conviva Care Centers. As a key member of our front office team, you will be responsible for providing exceptional customer service to our patients and their families.Key ResponsibilitiesAnswer and direct phone calls in a timely and professional mannerManage patient...

  • Front Office Administrative Assistant

    3 weeks ago

    Jacksonville, United States US0344 IFG Jacksonville, Division of Sysco International Food Group, Inc. Full time

    JOB SUMMARYThis position is responsible for providing financial, administrative and clerical services.  This position is directly responsible for data entry (dates) and closing shipments to generate the Commercial Invoices, SED filing, trouble-shooting sales folders and tracking of accessorial charges. This position also covers the front desk...

  • Front Office Administrative Assistant

    4 weeks ago

    JACKSONVILLE, United States Sysco Full time

    JOB SUMMARYThis position is responsible for providing financial, administrative and clerical services.  This position is directly responsible for data entry (dates) and closing shipments to generate the Commercial Invoices, SED filing, trouble-shooting sales folders and tracking of accessorial charges. This position also covers the front desk...

  • Front Desk Associate

    4 weeks ago

    Jacksonville, Florida, United States ChiroCare of Florida Full time

    Front Desk Associate Job DescriptionWe are seeking a highly skilled and organized Front Desk Associate to join our ChiroCare of Florida team. As a key member of our front office staff, you will be responsible for providing exceptional patient service, managing schedules, and maintaining a clean and welcoming reception area.Key Responsibilities: Greet...

  • Office Coordinator

    4 weeks ago

    Jacksonville, Florida, United States Auld & White Constructors Full time

    Job Title: Office CoordinatorJob Summary:Auld & White Constructors is seeking a highly organized and detail-oriented Office Coordinator to manage the daily operations across our two office buildings. As a key member of our team, you will play a crucial role in ensuring the smooth running of the office, from front desk reception to supply management.Key...

  • Dental Office Manager

    2 weeks ago

    Jacksonville, United States Straine Dental Management Full time

    EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Description Dental Office Manager About Us: Join our private practice in...

  • Medical Front Office Assistant

    5 months ago

    Jacksonville, United States Dialysis Clinic, Inc. Full time

    Overview Dialysis Clinic, Inc. is recruiting top talent interested in supporting our nonprofit mission to prioritize individualized care for patients facing chronic kidney disease. Our mission states “the care of the patient is our reason for existence,” and our dedicated team embodies our sole purpose during every patient interaction. We seek...

  • Patient Access Advocate

    2 weeks ago

    Jacksonville, United States University of Florida Health - Jacksonville Full time

    Why You'll Love This Job Are you ready to get on board with an innovative, forward-thinking company that offers unique healthcare to the surrounding community? If so, say yes to this top-shelf Part Time Patient Access Advocate / Front Office position!Here, you will be an active part of an exciting and knowledgeable team of professionals who work together...

  • Patient Access Advocate

    3 days ago

    Jacksonville, United States University of Florida Health - Jacksonville Full time

    Why You'll Love This Job Are you ready to get on board with an innovative, forward-thinking company that offers unique healthcare to the surrounding community? If so, say yes to this top-shelf Part Time Patient Access Advocate / Front Office position!Here, you will be an active part of an exciting and knowledgeable team of professionals who work together...

  • Sales Manager

    4 weeks ago

    Jacksonville, Florida, United States Hand & Stone - Corporate Office Full time

    Job Title: Assistant Sales ManagerJob Summary:Hand and Stone Massage and Facial Spa on Atlantic Blvd in Jacksonville is seeking a sales-focused Assistant Sales Manager to drive our spa operations. As a key member of our management team, you will be responsible for running the front desk, training sales associates, and working closely with spa managers to...