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Front Office Manager

2 months ago

Jacksonville, United States Our Town Hospitality - Doubletree Jacksonville Full time

Company Description

The Doubletree Jacksonville Riverfront hotel is a full service, 293 rooms. We're a short stroll from the Southbank Riverwalk, Friendship Fountain, and the ‘Blue Bridge’ to downtown. EverBank Stadium, two miles away, is easily reached by water taxis that pick-up moments from our door. Perks include our riverside pool, sundeck, two restaurants, and a warm DoubleTree cookie on arrival.


Role Description

This is a full-time on-site role for a Front Office Manager at Our Town Hospitality - Doubletree Jacksonville in Jacksonville, FL. The Front Office Manager will be responsible for overseeing the Front Desk operations, managing guest services, ensuring guest satisfaction, and coordinating with other departments to provide exceptional hospitality services.


Qualifications

  • Proven experience in a hotel Front Office role or similar position
  • Strong leadership and organizational skills
  • Excellent communication and interpersonal abilities
  • Ability to multitask, prioritize, and solve problems efficiently
  • Proficiency in hotel management software and Microsoft Office Suite
  • Customer-oriented mindset and dedication to providing exceptional guest experiences
  • Knowledge of hotel operations, reservations, and revenue management
  • High school diploma or equivalent; degree in Hospitality or related field is a plus


Front Office Manager

What will I be doing?

As Front Desk Manager, you would be responsible for performing your position's responsibilities in alignment with our Brand Standards and driving company success through performing the following tasks to the highest standards.

  • Control all guestroom allocations, ensuring that reservations are accurately recorded and monitored to ensure optimum occupancy and revenue is achieved.
  • Responsible for assisting the Front Office Manager in hiring, firing and scheduling personnel within the Front Office.
  • Supervise the performance, attendance, attitudes, appearance and conduct of the staff.
  •  Ensure that the procedures for guest check-in and check-out are maintained.
  • Maintain an efficient system of communication between the Front Office and other departments, with particular regard to guests arrivals and departures.
  • Cooperate with the Sales Department to ensure that the client room requirements are met and that the potential clients are shown representative rooms as required. Act as a group liaison for the Front Office.
  • Act as group contact and handle the following: room blocking, arrivals (paying special attention to billing), departures and attending pre-con meetings.
  •  Follow-up on all VIP blocks and inspect room prior to arrival.
  •  Control and monitor blocks and additional blocking as needed, i.e. special requests, suites, etc.
  •  Inspect departure report daily, updating records as necessary.
  • Perform daily/weekly key inventory and forward to Engineering and Security.
  • Review Housekeeping Report and rectify all discrepancies before end of shift.
  • Review Room Revenue Report to ensure rates are correctly entered before close of day and perform nightly bucket check.
  • Remain alert, courteous and helpful to the guests at all time

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

· Hospitality - We're passionate about delivering exceptional guest experiences.

· Integrity - We do the right thing, all the time.

· Leadership - We're leaders in our industry and in our communities.

· Teamwork - We're team players in everything we do.

· Ownership - We're the owners of our actions and decisions.

· Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

· Quality

· Productivity

· Dependability

· Customer Focus

· Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all