Guest Service Manager

3 weeks ago


Jacksonville, North Carolina, United States Lowes Foods Full time
Job Summary

We are seeking a highly skilled Guest Service Manager to join our team at Lowes Foods. As a key member of our store operations team, you will be responsible for ensuring that every guest receives the fastest and most pleasant checkout experience possible.

Key Responsibilities
  • Maintenance of Guest Service Standards
    • Ensure that the front porch standards are met at all times.
    • Work with the Store Manager and Guest Service Manager to ensure that the schedule is written to provide the desired level of service.
    • Train cashiers to call additional hosts to the front porch as dictated by guest needs.
    • Handle guests and hosts requests, refunds, loans, pickups, voids, and check approvals promptly and professionally.
    • Ensure the front porch is clean, neat, and clutter free at all times.
  • Training and Development of Front Porch Hosts
    • Provide training and direction to hosts not meeting the front porch standards.
    • Communicate problem areas and hosts not meeting performance standards to the Guest Service Manager.
    • Provide constant on-the-job feedback to front porch hosts about performance.
  • Sales, Cash and Invoice Accounting
    • Prepare weekly cash report and accompanying documentation.
    • Maintain sales related information.
    • Process invoices and transfers as assigned.
    • Process beer/wine payments.
  • Cash Related Activities
    • Prepare bank deposits according to policy.
    • Handle payroll check approval/cashing according to company policy.
    • Ensure an accurate daily cash count is completed.
    • Process guest needs such as money orders, stamps, lottery tickets, etc.
    • Process returned checks according to policy.
  • Cash Office Security
    • Ensure the security of the cash office and store funds.
    • Maintain accountability standards of cashier tills.
    • Maintain supplies needed for front porch and cash office.
  • Cashier/Guest Service Clerk Performance Reports
    • Monitor and analyze the Operator Activity Report.
    • Perform surprise cashier till audits, detail tape audits, and accuracy checks according to policy.
    Requirements
    • Friendly, outgoing personality.
    • Ability to work well with others.
    • Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
    • Ability to read and understand information and direction.
    • Knowledge of front porch operations.
    • Ability to supervise people including training and development.
    • Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
    • Effective communication and guest service skills.
    • Must be at least 18 years old.
    • Ability to stand for extended periods of time.
    • Demonstrate successful use of math skills.
    • Ability to work well with computers.


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