Call Center Dispatcher

23 hours ago

Wheat Ridge, United States Blue Sky Plumbing Heating Cooling and Electrical Full time
Job Title:

Call Center Dispatcher

Company Description:

Blue Sky is a 4th generation family-owned business that believes our company is only as strong as our reputation. We believe our greatest strength is our team members and caring for them the same as family is what separates us from the competition. This guiding principle has earned trust inside and outside of Blue Sky and kept clients coming back for generations. We back our team with a generous benefits package, career development opportunities and several other perks. We are a growing company and if you share these same values then you may be the "perfect fit" for our team.

Total Rewards Package:
  • Pay Range $22.00-$26.00 Hourly
  • Monday-Friday Day Shift (Occasional Saturdays)
  • Three Kaiser Medical Plans to select from with a 100% Company Paid Option
  • Dental & Vision Insurance
  • Voluntary Life Insurance & Accident Coverage options
  • Company Paid Short Term Disability, Long Term Disability & Basic Life
  • Employee Assistance Programs
  • Retirement Account with 3% Company Match
  • Paid Vacation & Paid Sick Time
  • Maternity & Paternity Pay
  • Company Paid Gym Membership, Costco Membership & Chiropractic Care
  • Weekly Payroll
Job Responsibilities:
  • Organize service calls so that technicians are sent to a variety of locations in a timely manner
  • Maintain the work schedules for field technicians and assure that all customer commitments are met
  • Provide logistical support to technicians and communicating with both fellow employees and customer
  • Responsible for informing customers of the progress of service operations while ensuring that technicians operate in a cost-effective fashion
  • Ability to match each available technician to a job based on that technician's skill level and location
  • Ability to make judgment calls regarding the best plan of action for a particular job
  • Ability to thrive in a fast-paced environment
  • A strong degree of self-motivation to provide exceptional customer service to customers by phone while directing technicians by cellphone/email and tracking devices.
  • Excellent organizational skills and the ability to coordinate multiple appointments.
  • Knowledge of the local geographic territory.
  • Manage and maintain all aspects of service appointments including individual schedules, parts, follow up appointments, payment, and billing. Also obtain all necessary approvals and P.O.'s prior to scheduling
  • Answer all incoming calls in a pleasant, empathetic manner. Additional training and specific scripts are provided by the Company.
  • Must follow through on your word to clients, as professional follow-up has a direct impact on the reputation of our entire operation.
  • Speak with a pleasant tone, as your voice is the client's first impression of our company.
  • Must have a full command of the English language in both written and spoken form.
  • Must be able to handle multiple duties back to back, such as answering more than one phone line, taking information quickly, completely, and accurately and dispatching the information to a technician. Additional training is provided by the Company.
  • Must work directly with field technicians to dispatch incoming client requests, with training being provided. Must work in a cooperative manner with all coworkers at all times.
  • Must be able to complete forms, data entry and process client information, transactions, and update files in a timely manner. Solid typing skill and speed are requirements.
  • Must be computer literate and learn and use the company dispatching software, as well as other utilized programs on a daily basis such as Word, Excel, and Outlook. In-depth training is provided.
  • Is responsible for submitting related paperwork and electronic files to the appropriate person for handling and processing.
  • Assists supervisor and other team members with various requested data entry, processing or filing of information and documents such as data entry for AP and AR, vendor statements, prepare and submit billings, building permits, purchase orders, inventory, scheduling inspections, project, and service information and purchasing, to name a few (with training provided wherever required).
  • A requirement for running errands outside of the office is almost non-existent, however, should it become required, you must have a clear driving record, valid license and be insurable in accordance with Company's vehicle insurance requirements in order to operate company or personal vehicle on behalf of the company.
  • Must be able and willing to assist in various unlisted administrative functions as required.
Job Requirements:
  • Pass a drug test & Background Check
  • Qualify to drive a company vehicle
  • Must understand English in a competent manner to clearly communicate to those they report to and to clients and other tradesmen.
  • Must be able to remain calm under stressful situations
  • Must be computer literate and able to understand and quickly learn the company's software in order to do daily computer entry. Must also know the basic functions of, and be able to operate, other routine software such as those in Microsoft Office Suite.
  • Must be able to commute to our Wheat Ridge location

Please refer to attached documents for a complete review of job description and company benefits & perks.

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