Call Center Representative

5 days ago

Miami, United States Med-Metrix Full time

Job Type

Full-time

Description

Job Purpose

The Call Center Representative serves callers by professionally answering inquiries, researching and resolving problems, and collecting self-pay balances.

Duties and Responsibilities

  • Respond to patient inquiries, requests, and disputes over the phone by clarifying, researching, locating, and providing information
  • Process patient credit card payments over the phone to resolve outstanding self-pay balances
  • Possess basic working knowledge of healthcare claims processing including: ICD-9/10, CPT, and HCPC codes, as well as 1500 forms
  • Possess working knowledge of the fundamental concepts in healthcare reimbursement methodologies and revenue cycle
  • Uses the GE and Epic workflow systems and other tools available to them
  • Ability to analyze, identify and resolve issues on patient accounts
  • Act cooperatively and courteously with patients, visitors, co-workers, management and clients
  • Adheres to the policies and procedures established for the client/team
  • Meets and maintains daily productivity standards established in departmental policies
  • Meets and maintains quality standards established in departmental policies
  • Ability to maintain composure when handling particularly difficult calls with customers
  • Perform all other tasks related to Call Center Department areas of responsibilities
  • Performs other related duties and special projects as required
  • Use, protect and disclose patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
Requirements

Qualifications
  • High school diploma or equivalent required
  • Previous experience in Hospital/Facility or Physician billing
  • English-speaking proficiency is required; Bilingual (English/Spanish) is required
  • Experience with GE Centricity or EPIC PB preferred
  • Ability to work well individually and in a team environment
  • Proficiency with MS Office
  • Strong verbal communication skills
  • Strong organizational skills
  • Ability to maintain composure when handling particularly difficult calls with customers
Working Conditions
  • Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.
  • Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.
  • Work Environment: The noise level in the work environment is usually minimal.


Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.

  • Call Center Representative

    3 weeks ago

    Miami, United States Percepta House Full time $17 - $26

    Job DescriptionJob DescriptionJob Title: Call Center RepresentativeLocation: Miami, FLJob Type: Full-timeJob Summary: The Call Center Representative is responsible for providing outstanding customer service by handling customer inquiries, resolving issues, and processing transactions in a fast-paced call center environment. The ideal candidate is a proactive...

  • Call Center Representative

    6 days ago

    Miami, United States Elle Seller Full time

    The Call Center Representative at Elle Seller will be responsible for managing inbound and outbound calls, addressing customer inquiries, and providing high-level support to customers. This role requires excellent communication skills, problem-solving abilities, and the capacity to handle customer concerns effectively. The representative will also assist...

  • Call Center Representative

    5 days ago

    Miami, United States Elle Seller Full time

    The Call Center Representative at Elle Seller will be responsible for managing inbound and outbound calls, addressing customer inquiries, and providing high-level support to customers. This role requires excellent communication skills, problem-solving abilities, and the capacity to handle customer concerns effectively. The representative will also assist...

  • Call Center Representative

    4 weeks ago

    Miami, United States The One Agency Full time

    About Us:At The One Agency , we understand the intricacies of tax laws and the importance of accurate financial planning. Our team is dedicated to providing personalized tax consultation services that cater to your unique needs, ensuring compliance while optimizing your financial health.Job Description:We are seeking a motivated and customer-focused Call...

  • Call Center Representative

    4 weeks ago

    Miami, United States Tone Talk Tel Full time

    Job DescriptionJob DescriptionAbout our Company:At Tone Talk Tel, we’re not just your average call center provider. We’re a team of enthusiastic communicators, tech wizards, and customer service aficionados who are passionate about creating positive interactions. Whether you’re a small startup or a large corporation, we’re here to help you manage...

  • Call Center Representative

    4 weeks ago

    Miami, United States Consider Posh Pro Full time

    Job DescriptionJob DescriptionPosition Title: Call Center RepresentativeLocation: Miami, FLDepartment: Customer ServiceEmployment Type: Full-TimePosition Summary: As a Call Center Representative at Consider Posh Pro, you will be the first point of contact for our customers, providing top-tier service and support. You will handle a variety of customer...

  • Call Center Representative

    3 weeks ago

    Miami, United States Think Tell Junction Full time

    Job DescriptionJob DescriptionJob Title: Call Center RepresentativeCompany: Think Tell JunctionLocation: Miami, FLJob Type: Full-Time (40 hours per week)Salary: $3,500 to $4,000 per monthAbout Us: At Think Tell Junction, we understand the significance of staying connected in today's fast-paced world. We are thrilled to welcome you to a realm where...

  • Call Center Representative

    1 day ago

    Miami, United States Think Tell Junction Full time

    Job Title: Call Center Representative Company: Think Tell Junction Location: Miami, FL Job Type: Full-Time (40 hours per week) Salary: $3,500 to $4,000 per month About Us: At Think Tell Junction, we understand the significance of staying connected in today's fast-paced world. We are thrilled to welcome you to a realm where communication transcends...

  • Call Center Representative

    5 days ago

    Miami, United States Zoom Vibe Co Full time

    About Us: At Zoom Vibe Co we're not just a videography company; we're your visual storytellers your memorymakers and your partners in capturing life's most precious moments. With a passion for creativity and an eye for detail our team of skilled videographers is on a mission to turn your events into cinematic experiences that you'll cherish forever. ...

  • Call Center Representative

    2 weeks ago

    Miami, United States Agape Network Full time

    Call Center Representative $16.50 Hourly We are looking for a Call Center Representative that will be the liaison between our company and its current and potential clients. The right candidate should feel comfortable Managing large amounts of inbound and outbound calls. We are looking for someone capable of identifying customers’ needs, clarifying...

  • Call Center Representative

    4 weeks ago

    Miami, United States Twine Chart Full time

    Job DescriptionJob DescriptionDescriptionAbout Twinechart:Twine Chart is a dynamic and innovative company specializing in providing comprehensive data visualization and analytics solutions. We empower businesses to make informed decisions by transforming complex data into easily understandable visual formats. Our team is dedicated to delivering cutting-edge...

  • Medical Office Call Center Representative

    4 weeks ago

    Miami, United States Mia Aesthetics Full time

    At Mia Aesthetics, we are not just leading the way in plastic surgerywe're redefining it. Our goal is simple: to ensure everyone has access to the highest quality plastic surgery without the premium price tag. With an elite team of plastic surgeons Representative, Medical, Office, Call Center, Customer Service, Healthcare, Business Services, Patient

  • Call Center Representative at Miami, FL

    4 months ago

    Miami, United States Miami, FL Full time

    Job DescriptionJob DescriptionBistro Delight in Miami, FL is looking for one call center representative to join our team. Our ideal candidate is a self-starter, ambitious, and hard-working.ResponsibilitiesTake customer calls and provide accurate, satisfactory answers to their queries and concernsDe-escalate situations involving dissatisfied customers,...

  • Student Recruitment Representative

    1 month ago

    Miami, United States FVI School of Nursing and Technology Full time

    The FVI School of Nursing and Technology is seeking a motivated and articulate individual to join our team as a Student Recruitment Representative in our Call Center. This position is ideal for someone who is passionate about higher education and helping students achieve their career goals. As a Student Recruitment Representative, you will play a crucial...

  • Student Recruitment Representative

    2 weeks ago

    Miami, United States FVI School of Nursing and Technology Full time

    The FVI School of Nursing and Technology is seeking a motivated and articulate individual to join our team as a Student Recruitment Representative in our Call Center. This position is ideal for someone who is passionate about higher education and helping students achieve their career goals. As a Student Recruitment Representative, you will play a crucial...

  • Student Recruitment Representative

    4 weeks ago

    Miami, United States FVI School of Nursing and Technology Full time

    Job DescriptionJob DescriptionThe FVI School of Nursing and Technology is seeking a motivated and articulate individual to join our team as a Student Recruitment Representative in our Call Center. This position is ideal for someone who is passionate about higher education and helping students achieve their career goals. As a Student Recruitment...

  • Student Recruitment Representative

    1 month ago

    Miami, United States FVI School of Nursing and Technology Full time

    Job DescriptionJob DescriptionThe FVI School of Nursing and Technology is seeking a motivated and articulate individual to join our team as a Student Recruitment Representative in our Call Center. This position is ideal for someone who is passionate about higher education and helping students achieve their career goals. As a Student Recruitment...

  • Call Center Customer Service Representative

    5 days ago

    Miami, United States Creattix Talk Full time

    Job Title: Call Center Customer Service Assistant Location: Miami FL Department: Customer Service Reports To: Call Center Manager Job Type: Fulltime Job Summary: The Call Center Customer Service Assistant will handle inbound and outbound calls assist customers with inquiries provide solutions to issues and ensure a high level of customer...

  • Customer Service Representative

    6 days ago

    Miami, Florida, United States Five Star Call Centers Full time

    Job DescriptionWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Five Star Call Centers. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and their customers.Key Responsibilities:Conduct outbound calls to customers to assist with...

  • Call Center Representative, CVS Pharmacy

    7 days ago

    Miami, United States CVS Pharmacy Full time

    About the RoleThis is a hybrid role in our office, offering a unique blend of customer service and benefits expertise. As a Services and Benefits Call Center Agent, you will be responsible for handling incoming calls and providing support to customers.Key ResponsibilitiesHandle customer inquiries and resolve issues in a timely and professional mannerProvide...