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Call Center Representative

2 months ago

Miami, United States Agape Network Full time
Call Center Representative
$16.50 Hourly

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential clients. The right candidate should feel comfortable Managing large amounts of inbound and outbound calls. We are looking for someone capable of identifying customers’ needs, clarifying information, researching every issue and providing solutions.

Benefits Highlights

Balance: Competitive compensation and benefit package that includes two weeks of paid Vacation and PTO plan; 11 paid Holidays, life plan, legal assistance; 403b and more.
Development: Leadership development, personal and professional growth.
Culture: Loved and faith-based mission, respect to diversity; going through expansion and growth

Essential Duties and Responsibilities:
  • Distribute incoming mail to all the department or people on a daily basis. (There should not be any mail on employee boxes by the end of the day).
  • Manage large amounts of inbound and outbound calls in a timely manner.
  • Answering all incoming calls with good communication skills, ability to take messages, good writing skills and penmanship.
  • Responsible for reporting any maintenance needs for the telephone system and the copy machines front and back by the company.
  • Assist all visitors (with customer services skills, assist in any area needed to provide comfort and the service they always need).
  • Maintain all the login binders in order and clean.
  • Assist the therapist with all incoming appointments, process, making appointments, etc.
  • Collect co-pay make copies of receipt and report it to billing.
  • Knowledgeable on Agape programs, company’s directory, and procedures/policies and protocol.
  • Seize opportunities to assist clients with other services that may be to their benefit.
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Seize opportunities to assist clients with other services that may be to their benefit.
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Other duties as assigned.
Who we are:

Since 1981 we have been transforming the life of thousands. We are looking to continue helping more members of our community. We are now expanding and looking to build a bigger and stronger team of empathetic and caring mental health professionals.

Education and/or Experience:

High School diploma or GED required.

Experience in verifying insurance is required

Must be bilingual (English and Spanish)

Our Mission is to “Restore individuals and families to psychological, social, physical, and Spiritual health.”

Agape Network is an Equal Opportunity Employer and a Drug-Free Workplace.

Job Type: Full-time

Salary: $16.00 per hour

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance