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Call Center Representative

2 months ago

Miami, United States Consider Posh Pro Full time
Job DescriptionJob Description

Position Title: Call Center Representative
Location: Miami, FL
Department: Customer Service
Employment Type: Full-Time

Position Summary: As a Call Center Representative at Consider Posh Pro, you will be the first point of contact for our customers, providing top-tier service and support. You will handle a variety of customer inquiries, including product information, billing questions, and technical support, ensuring a positive customer experience and upholding the company’s commitment to excellent service.

Key Responsibilities:

  • Customer Interaction: Handle inbound and outbound calls in a professional and courteous manner. Address customer inquiries, complaints, and issues promptly and efficiently.
  • Problem Resolution: Listen to customer concerns, diagnose issues, and provide accurate and timely solutions. Escalate complex cases to the appropriate department or supervisor when necessary.
  • Product Knowledge: Maintain up-to-date knowledge of products, services, and company policies to assist customers effectively. Provide accurate information and guidance.
  • Data Entry: Accurately document customer interactions, including call details, actions taken, and follow-up required, in the company's CRM system.
  • Team Collaboration: Work closely with team members and other departments to resolve customer issues and improve service processes.
  • Customer Feedback: Gather and report customer feedback to help improve products, services, and customer satisfaction.

Qualifications:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and attention to detail.
  • Ability to handle stressful situations calmly and efficiently.
  • Proficient in using computers, including CRM software, email, and MS Office applications.