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Service Advisor

3 months ago

Chula Vista, United States Chula Vista Honda Full time

Desert Auto Group IV, LLC dba Chula Vista Honda is now accepting applications for a Service advisor, no experience necessary, but helpful. A Service Advisor, you will own our customer’s experience in the service drive. You are the first point of contact with our customers and will be well-versed in product offerings and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

We Offer:

  • On the job Training
  • Mentorship and coaching
  • Competitive Compensation Packages
  • Commission bonuses
  • Excellent Opportunities for Career Growth
  • Ongoing training
  • 401k
  • Full insurance

RESPONSIBILITIES:

  • Meet with customers and determine their needs for repair and/or service of their vehicle issues.
  • Increase customer satisfaction by building customer relations.
  • Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
  • Monitor the progress of each vehicle throughout the day and updating customers frequently.
  • Increase profitability by maximizing sales & execute retail promotions.
  • Responsible for overseeing the technician working on customers’ vehicle including their time management/efficiency, parts ordering, job completion times.
  • Oversee and participate in quality control.

REQUIREMENTS:

  • Great communicating and Customer Skills a Must.
  • Retail Sales Experience Helpful
  • Automotive service advisor experience is ideal.
  • Ability to concentrate and accomplish tasks despite interruptions.