Automotive Service Advisor

2 months ago


Buena Vista, Virginia, United States Valvoline Instant Oil Change Full time
Job Summary

We are seeking a highly skilled Automotive Service Writer to join our team at Valvoline Instant Oil Change. As an Automotive Service Writer, you will play a critical role in providing exceptional customer service and ensuring the smooth operation of our service center.

Key Responsibilities
  • Communicate effectively with customers to understand their vehicle needs and provide personalized service recommendations.
  • Work closely with our technicians to diagnose vehicle issues and recommend necessary repairs.
  • Provide accurate and transparent estimates to customers, ensuring they understand the work to be performed and the associated costs.
  • Upsell and cross-sell services and products to customers, driving revenue growth and customer satisfaction.
  • Maintain a clean and organized workspace, adhering to company standards and safety protocols.
Requirements
  • 2+ years of experience in the automotive industry, preferably in a service writer or advisor role.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customers simultaneously.
  • Basic computer skills and familiarity with point-of-sale systems.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
What We Offer
  • A competitive hourly rate, plus bonuses for meeting performance targets.
  • A comprehensive benefits package, including health insurance, paid time off, and a 401(k) matching program.
  • Ongoing training and development opportunities, helping you advance your career and achieve your goals.
  • A dynamic and supportive work environment, with a focus on teamwork and customer satisfaction.


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