Lead Host

2 weeks ago

New York, United States The Ned NoMad Full time

Benefits:

401(k)

401(k) matching

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Free food & snacks

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Who We Are…

Welcome to The Ned NoMad, a sophisticated members' club and hotel nestled in the heart of New York City. As the first international outpost of The Ned, we proudly opened our doors in Summer 2022, following the iconic debut of The Ned London in 2017.

The Property…

Set in the historic Johnston Building, formerly the NoMad Hotel, our property boasts a rich legacy dating back to 1903. With design expertise from the Soho House Design team, we've lovingly preserved the building's original charm while infusing it with a fresh, contemporary style.

At The Ned NoMad, we offer an eclectic mix of exclusive and public spaces, including 167 elegantly appointed bedrooms and suites, a lively rooftop bar and terrace restaurant, a first-floor bar, grill, and lounge, and nightly live entertainment at The Atrium Stage. Our public dining options include Cecconi’s, a modern-day classic Italian restaurant inspired by mid-century Trattorias, and Little Ned, a chic spot for handcrafted cocktails and bar classics with views of the Empire State Building.

The Little Ned Space… Step through the doors of The Ned NoMad and into a bygone era at Little Ned. This glamorous cocktail bar channels the opulence of the 1920s with plush, patterned booths reminiscent of a grand banking hall (a nod to the building's past life). Climb the stairs to the mezzanine level and settle into a cozy club chair, where you'll be rewarded with stunning views of the iconic Empire State Building. Expertly crafted classic cocktails take center stage here, alongside a menu of delectable bar bites. Indulge in decadent options like caviar and steak tartare or opt for something more casual like a juicy burger or a fresh salad. Little Ned promises an evening of sophisticated comfort and timeless elegance, perfect for a romantic rendezvous or a night out with friends.

The Role… We are on the lookout for a dynamic Lead Host to join our Little Ned team and report directly to the Senior Food & Beverage Manager. In this role, you'll thrive in our fast-paced environment, juggling multiple tasks and projects with flair, efficiency, and independence.

Our culture is one of vibrant energy paired with unwavering support. We’re seeking an individual who excels in collaboration, communicates effectively, and is deeply committed to delivering exceptional service. Your attention to detail and customer-focused approach will ensure that every guest experience at The Ned NoMad is not just memorable, but truly extraordinary.

Key Responsibilities:

Support Senior F&B Manager in overseeing daily operations of the Little Ned Front of House team, including task delegation and performance management.

Provide exceptional guest service; handling inquiries, reservations, and resolving guest concerns with professionalism and empathy.

Maintain a welcoming and informed presence at the host stand, ensuring a positive first impression for all guests and members.

Uphold the highest standards of guest privacy and confidentiality.

Identify and anticipate guest needs, exceeding expectations whenever possible.

Remain calm and composed under pressure, adapting to changing priorities.

Contribute to a positive and collaborative work environment.

Key Qualifications:

Minimum 3-5 years of experience in a high-end bar or restaurant, preferably as a Lead Host or similar position.

Exceptional communication and interpersonal skills, with the ability to build rapport with guests from diverse backgrounds.

Strong leadership qualities, with the ability to mentor and motivate a team.

A genuine passion for exceeding guest expectations and creating memorable experiences.

Ability to work effectively in a fast-paced environment with competing priorities.

Discreet and professional demeanor.

Strong attention to detail and a commitment to accuracy.

Must be available to work flexible hours, including weekends and holidays and full time.

Physical Requirements:

Must be able to seize, grasp, turn and hold objects with hands.

Long periods of sitting or standing.

Fast paced movements occasionally required to go from one part of the club to others.

Must be able to understand and communicate clearly with guests, members, and coworkers.

Must be able to reach and handle the computer, keyboard, and desktop items.

Occasionally kneel, bend, crouch and climb as required.

Our Doors Are Yours to Open…

The Ned is proud to be an equal opportunity workplace that seeks to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

Work Perks…

Medical, Dental, Vision benefits, as well as company paid Life, Short Term Disability, Long Term Disability, Insurance

Referral bonus + competitive compensation

Career development and career training.

Flexible work schedules

Discounted family rates

Family meals

Two weeks’ vacation, 9 days PTO, 9 Holidays

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