Sales Consultant/ Client Relationship Manager

2 weeks ago

Richmond, United States Hair Club Full time

As a Dual Sales Consultant, you are the first face-to-face contact and client relationship manager in the Centers with our potential members to help them find the right solution that fits their needs and lifestyle and follow them through their hair journey By building rapport and asking the right questions in a consultative setting, you can help many people with a hair solution that fits their wants and needs. We provide a consistent schedule that enables you to have great work-life integration and a base salary plus uncapped commissions. We provide an extensive training program on all solutions and programs. Most importantly you Make a difference And help our members confidently go after their dreamsExecutes Recurring Sales Excellence: Acts as the primary contact for existing clients and builds long-term relationships through room visits. Improves member retention, growth and recurring revenue through conversions, upselling and relationships. Promotes membership upgrades, add-on's opportunities to increase memberships through renewal of benefits, performing past-member outreach and fee management activities. Collaborates with the team to ensure service satisfaction, including problem solving to construct win-win solutions.Executes New Sales Excellence: Performs the HairClub consultation including a thorough discovery, value building, hair loss assessment, matching the client needs with the appropriate solution(s) and overcoming objections to enroll a new member. Follows through with every new member from first contact to initial membership, ensure client profile is accurately maintained. Utilizes sound organizational skills to follow through on potential members that did not show or purchase. Generates new sales opportunities via cold calling, events and member referrals. Achieves new business revenue and volume goals.Ensures Sales Compliance and Mitigates risk: Complies with all HairClub Business Rules and HairClub Professional Standards.Perform other reasonable duties as assigned.QUALIFICATIONS:At least three years of Consultative selling experience University degree or equivalent working experienceKEY COMPETENCIES: Hyper-focused on exceptional member experience with a strong level of service commitment.excellent verbal and written communicationSelf-motivates and works independently to exceed goals.Utilizes superior organizational and time management skills.Able to work under time constraints and pressure.Maintains a professional image and manages personal brand effectively.Ability to work with Sales Force, and other Client Relationship Management (CRM) software, Microsoft Outlook, Word, Excel, PowerPoint, Teams, and other software.Are you ready for a challenging and rewarding adventure, apply nowHairClub is an equal opportunity employer, dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace. HairClub strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront in helping us promote and sustain an inclusive workplace.

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