Client Experience Manager

4 weeks ago

Richmond, United States WayForth LLC Full time
Job Details

Job Location
CVA Office - Richmond, VA

Position Type
Full Time

Salary Range
$55,000.00 Salary

Description

WayForth is the definitive provider of comprehensive and personalized move management and moving solutions for life and business. Founded in 2016, WayForth is the nation's largest home transition management company serving the senior living industry, providing solutions through every phase of a move. From our initial consultation to our final walk through, we deliver top-notch, personalized support throughout every phase of the move. Clients appreciate our customizable solutions that can solve any relocation need from space planning, downsizing, and packing to unpacking and settling into a new home. How you move matters and no matter the destination, WayForth serves as a guide making life's transitions easier to navigate.

We are seeking individuals with passion for helping others and drive for success to join our growing company. Our Client Experience Managers are responsible for driving business results in their territory and contributing to the success of their team.

This position has an amazing commission structure with unlimited earning potential and offers rich benefits, PTO, and holiday pay.

WayForth offers a wide range of Move Management and Moving services, specializing in Senior Move Management.We would love to speak with you if you have experience and passion for working with seniors, senior living communities, interior design, real estate, healthcare, or making an impact in the community

Essential Functions:
  • Drives sales growth and account penetration within an assigned territory by effectively selling services. Initiates and coordinates development of action plans to penetrate new markets.
  • Work intently with clients and business partners to thoroughly understand their needs and leverage the broad range product offerings to develop solutions unique to the situation. Each territory has an established customer base as well as potential new customers.
  • Establishes plans and strategies to expand the customer base and contributes to the overall profitable growth of the company by researching sources for developing prospective customers and for information to determine their potential
  • Promotes/sells/secures orders from existing and prospective customers through a relationship-based approach
  • Presents services to existing/potential customers and assists them in selecting those best suited to their needs
  • Establishes, develops, and maintains business relationships with current customers and prospective customers within the assigned territory/market segment to generate new business for the organizations products/services
  • Make telephone calls and in-person visits and presentations to existing and prospective customers
  • Maintains regular contact with all clients in territory to ensure high levels of client satisfaction
  • Develops clear and effective written proposals/quotations for current and prospective customers
  • Coordinates sales effort with marketing, sales mgt., accounting, logistics and technical service groups
  • Assists/supports other Sales Account personnel as necessary in preparation of proposals and presentations
Requirements:
  • Experience or passion with real estate, interior design, healthcare, or working with the elderly.
  • Responsible for managing and growing dedicated B2B accounts through excellent customer service and communication skills.
  • Ability to develop and execute a prioritized, strategic, and tactical sales plan.
  • Communicate and collaborate between B2B partners, B2C clients and operations teams to implement projects.
  • Experience selling in a changing environment, utilizing critical thinking and strategic mindset to understand the environment and gain access to the customers to make an impact on residents lives
  • Proven product launch experience in a highly complicated environment
  • Conduct account management and assist with on-going service and support as needed.
  • Ability to build and maintain lasting relationships with key accounts and caregivers


WF1

  • Client Experience Manager

    3 weeks ago

    Richmond, United States WayForth LLC Full time

    Job DetailsJob LocationCVA Office - Richmond, VAPosition TypeFull TimeSalary Range$55,000.00 SalaryDescriptionWayForth is the definitive provider of comprehensive and personalized move management and moving solutions for life and business. Founded in 2016, WayForth is the nation's largest home transition management company serving the senior living industry,...

  • Tax Manager | Private Client

    2 weeks ago

    Richmond, United States FORVIS Full time

    Description & Requirements FORVIS Private Client tax advisors provide sophisticated tax compliance, consulting, and planning services to individuals, multi-generational families, fiduciaries, and more. Our professionals include CPAs and JDs. The Tax Manager serves as a trusted advisor and member of various client service teams. You must possess significant...

  • Experience Teacher

    2 days ago

    Richmond, United States The Learning Experience at The Lakes of Bella Terra Full time

    **Qualifications**: - Classroom management - Lesson planning - Teaching experience - Early childhood education background - Strong communication skills - Curriculum development knowledge - Special education experience - Literacy education background - Ability to work with children of various ages - Experience in behavior management Pay: $13.00 - $15.00 per...

  • Wealth Management Client Associate

    1 week ago

    Richmond, United States Bank of America Full time

    Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our...

  • Wealth Management Client Associate

    1 week ago

    Richmond, Virginia, United States Bank of America Full time

    Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our...

  • Commercial Lines Account Manager | Client Manager

    4 weeks ago

    Richmond, United States APR Full time

    Job DescriptionJob DescriptionInsurance Job : Commercial Lines Account Manager | Commercial Lines Account Executive | Commercial Client ManagerSalary: $70-90K Location: Richmond, VirginiaOur Richmond, VA based insurance firm is seeking an experienced commercial lines account manager or account executive to service a book of commercial lines mid-market to...

  • Customer Experience Team Manager

    3 weeks ago

    Richmond, United States Ledbury Full time

    Ledbury is looking for a driven self-starter to lead our Customer Experience and Operations Team. Your background in sales management has equipped you to bring an innovative approach to acquiring new customers, and the skill to recruit, train, and lead a dedicated team. Your ability to communicate effectively within a team-driven atmosphere supports...

  • Workplace Experience Community Manager

    4 weeks ago

    Richmond, United States Insight Global Full time

    Must Haves:Four-year college/university degree**Good job tenure!Amazing personality!Minimum of 2 years of related work experience in real estate services, travel/hospitality, retail, or change management.Communication - Comfortable corresponding with executive level clients, and interacting with individuals at all levels Organized - Detail oriented,...

  • Workplace Experience Community Manager

    1 week ago

    Richmond, United States Insight Global Full time

    Must Haves:Four-year college/university degree**Good job tenure!Amazing personality!Minimum of 2 years of related work experience in real estate services, travel/hospitality, retail, or change management.Communication - Comfortable corresponding with executive level clients, and interacting with individuals at all levels Organized - Detail oriented,...

  • Customer Experience Team Manager

    1 month ago

    Richmond, United States Ledbury, Inc Full time

    Job DescriptionJob DescriptionLedbury is looking for a driven self-starter to lead our Customer Experience and Operations Team. Your background in sales management has equipped you to bring an innovative approach to acquiring new customers, and the skill to recruit, train, and lead a dedicated team. Your ability to communicate effectively within a...

  • Sales Consultant/ Client Relationship Manager

    1 day ago

    Richmond, United States Hair Club Full time

    As a Dual Sales Consultant, you are the first face-to-face contact and client relationship manager in the Centers with our potential members to help them find the right solution that fits their needs and lifestyle and follow them through their hair journey! By building rapport and asking the right questions in a consultative setting, you can help many people...

  • Client Associate

    2 weeks ago

    Richmond, United States UBS Full time

    Your role Your job, as a Client Service Associate, is to enhance the client experience by servicing clients and providing operational and administrative support to Financial Advisors. Your knowledge of firm policy, procedures and technology allows you to interface with clients and prospective clients, anticipate their needs, resolve their problems, and...

  • Client Associate

    4 weeks ago

    Richmond, Virginia, United States Royal Bank of Canada Full time

    Job SummaryJob DescriptionWhat is the opportunity?Embrace RBC Wealth Management's core values and inclusive culture as an integral part of our branch serving financial advisors and our clients. As a Client Associate/Registered Client Associate, become a trusted resource to our clients, advisors and branch. Use your administrative and operational skills to...

  • Commercial Lines Client Service Manager

    1 month ago

    Richmond, United States APR Full time

    Job DescriptionJob DescriptionJob Location: Richmond, VA Job Title: Client Service Manager | Commercial Lines Commercial Lines Account Manager | Focusing on Small to Middle Market Clients Flexible Work Arrangement: Embrace the future of work with our fully remote option, tailored for the exceptional candidate. Occasional office visits meld the best of both...

  • Director of Client Success

    2 weeks ago

    Richmond, United States MARKETview Education Partners Full time

    MARKETview Education Partners is seeking bright, talented and motivated individuals to join our client success team in support of our college and university clients' success. Individuals will be critical contributors to a fast-growing, early-stage education technology business and will have the unique benefit of joining a supportive and collaborative team of...

  • Client Solutions Executive

    4 weeks ago

    Richmond, United States Primero Staffing Full time

    Job DescriptionJob DescriptionJob Title: Client Solutions ExecutiveDepartment: SalesLocation: Richmond, VAReports to: Head of Solution SalesClassification: Exempt, Full-Time Job DescriptionClient Solutions Executive is responsible for growing Primero’s commercial (B2B) client base in the Richmond, VA area by developing new client opportunities and...

  • Client Services Specialist

    3 weeks ago

    Richmond, United States Geoff McDonald & Associates Full time

    Job DescriptionJob DescriptionWe are seeking a dedicated and customer-oriented Client Service Specialist to join our team. This role is essential in building and maintaining strong relationships with our clients, ensuring they receive the highest level of service and support. If you have a passion for client satisfaction and a knack for solving problems, we...

  • Client Service Associate

    4 weeks ago

    Richmond, United States Sparks Group Full time

    Responsibilities:Maintain and update client information with accuracy and attention to detail.Serve as a trusted advisor for clients, proactively educating them on account services, capabilities, and opportunities.Assist in the preparation of reports, presentations, and other materials for client meetings, contributing to effective communication and informed...

  • Client Service Associate

    3 weeks ago

    Richmond, United States Sparks Group Full time

    Responsibilities:Maintain and update client information with accuracy and attention to detail.Serve as a trusted advisor for clients, proactively educating them on account services, capabilities, and opportunities.Assist in the preparation of reports, presentations, and other materials for client meetings, contributing to effective communication and informed...

  • Client Service Associate

    4 weeks ago

    Richmond, United States Sparks Group Full time

    Responsibilities:Maintain and update client information with accuracy and attention to detail.Serve as a trusted advisor for clients, proactively educating them on account services, capabilities, and opportunities.Assist in the preparation of reports, presentations, and other materials for client meetings, contributing to effective communication and informed...