HR Client Executive

3 weeks ago

Richmond, United States Arrowhead Talent Solutions Full time

The HR Client Executive (CE) is responsible for developing new human resource consulting (HRC) business opportunities, closing sales to achieve established annual sales goals, assisting in the creation of new service opportunities, assessing client needs, designing and implementing solutions to meet or exceed specified engagement results, facilitating and supporting account management activities and contributing to shared knowledge across the team that collaboratively connects the team to Company colleagues and information. The CE works closely and in partnership with Company colleagues and Marketing team to identify and cultivate leads, as well as with client management and service teams to effectively and strategically service and retain clients.


As a brand ambassador for Company, the CE contributes to innovation and the advancement of existing solution capabilities, including cross sales referrals to other Company products and services.


Essential Duties and Responsibilities:

  • Partner with Company colleagues to strategically identify, nurture and cultivate prospects and new markets for Company product and service opportunities. Proactively learn and promote Company services.
  • Build referral sources and pursue relationships that result in a robust HRC pipeline of prospects the team will enjoy supporting.
  • Respond to prospect inquiries and facilitate a successful sales process. Include Human Resource Consulting (HRC) colleagues as appropriate to vet prospects, establish clear priorities, determine services and appropriate service plans.
  • Create proposals and respond to Requests for Proposal (RFPs). Negotiate agreement terms with Principal approval that meet margin requirements and lead to successful outcomes for clients, colleagues and Company.
  • Manage a sales pipeline documenting activities to high standards via Company’s CRM technologies.
  • Serve as a primary contact/HR Consulting subject matter expert (SME) for client and prospect questions that bolster Company client retention and facilitate prospective new HRC sales.
  • Work with HRC colleagues and lead efforts to develop HRC products and services.
  • Partner with marketing team to seek out, develop and execute opportunities that support new business development and client retention activities to include participation in sales campaigns, presentations, webinars, articles, blog posts, collateral, trainings, whitepapers, alerts and public speaking opportunities. Pursue opportunities to provide thought leadership, education and HR expertise that grows Company’s brand awareness.
  • Foster and work closely with HRC colleagues to ensure high client satisfaction, improve services and supportive processes. Meet annual sales goals. Conduct periodic check-ins with clients and colleagues to ensure needs are being met and clients feels connected to our broad team and Company.
  • Work with colleagues supervising staff to manage escalated client issues to successful resolution and assist in facilitating client communication and reassignments as required.
  • Proactively seek ongoing knowledge expertise in the HR environment as well as general business trends and practices; share expertise with others. Use knowledge to respond to prospect questions and strategize HR solutions to meet their needs.
  • Actively engage with Company colleagues across the company to build relationships and develop ideas that create business development opportunities and strengthen client retention
  • Intentionally model behavioral competencies and Company values, demonstrating what expected performance looks like of HRC team members.
  • participate in Company culture and relationship building initiatives across all business lines through active engagement, meeting attendance and by providing leadership, thought partnership, expertise, and open communication.


Other Qualifications and Skills Requirements:

  • Ability to act with integrity, professionalism, and confidentiality.
  • Ability to thrive in a fast-paced environment and meet or exceed annual sales and retention goals.
  • Ability to articulate Company’s value proposition and capabilities.
  • Excellent organizational skills and attention to detail.
  • Strong oral, written, and verbal communication skills.
  • Curiosity, an engaging style, and an urge to seek out creative solutions.
  • Strong analytical and problem-solving skills.
  • Proactive track record of managing prospect and client requests and a passion to advise on all aspects of HR.
  • Proactive and the ability to work with limited supervision in meeting deadlines.
  • Deep knowledge of federal, state and local employment laws and regulations.
  • Ability to travel as requested to support clients and Company.
  • Active development of social science knowledge that lends to understanding clients and employees.


Education, Training & Experience:

  • A minimum of 5 years HR management with strategic experience required. Bachelor’s degree in Human Resources or Business Administration preferred.
  • Experience selling ideas and influencing C-suite executives required.
  • SHRM-SCP and/or HRCI-SPHR certifications are highly desirable.
  • Must have experience or demonstrated aptitude of HRC sales process and tools.
  • Must be proficient in database applications and management.
  • Advanced skills in Microsoft Office applications, CRM systems and video conferencing technology, specifically Zoom and Microsoft Teams, are required. Experience with social media tools is preferred. Demonstrated ability to learn new technology systems.

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