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Senior Customer Operations Manager

2 months ago

Waterford, United States Uline Full time

Senior Customer Operations Manager

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary As a Senior Customer Operations Manager, continue this legacy by empowering our team to minimize order delays and deliver the exceptional experience our customers love.

Better together This position is on-site, and we are looking for people who share our passion.

Position Responsibilities 

  • Manage Backorder and Custom / Drop-Ship operations, focusing on quality, speed and accuracy.

  • Guide leaders in analyzing department results for trends and improvement opportunities.

  • Track and report gross profit, return, vendor performance and customer feedback metrics.

  • Work with other Uline teams to enhance customer service processes and identify new product opportunities.

  • Build strong vendor relationships to resolve issues quickly and enhance service quality.

Minimum Requirements

  • Bachelor's degree.

  • 5+ years of experience in Customer Service or Product Management, including 2+ years in a management role.

  • Knowledge of Order Entry, Purchase Order Systems and Microsoft Office.

  • Travel to Uline's North American branches and to vendors.

Benefits

  • Complete medical, dental, vision and life insurance coverage and other wellness programs.

  • 401(k) with 6% employer match. Multiple bonus programs, including profit sharing.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

Employee Perks

  • Café featuring affordable daily meal options from local restaurants.

  • On-site fitness center and beautifully maintained walking paths.

  • Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations. 

Uline is a drug-free workplace.

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