Service Operations Manager

2 days ago


Waterford, Michigan, United States Legend Motors Of Waterford Inc Full time

Legend Motors Of Waterford Inc is seeking a highly skilled and experienced Service Operations Manager to join our team. This leadership role requires strong strategic thinking, excellent communication skills, and the ability to drive results.

Job Description

The Service Operations Manager will oversee and manage the operations of our customer base, forecasting goals and objectives for the department and striving to meet them. Responsibilities include hiring, training, motivating, counseling, and monitoring the performance of all service department staff.

Responsibilities:
  • Forecast goals and objectives for the department and strive to meet them.
  • Hire, train, motivate, counsel, and monitor the performance of all service department staff.
  • Prepare and administer an annual operating budget for the service department.
  • Maintain reporting systems required by general management and the factory.
  • Attend managers meetings.
  • Monitor and control the performance of the department using appropriate reports, tracking systems, and surveys.
  • Strive for harmony and teamwork within the department and with all other departments.
  • Develop and implement a marketing plan that promotes new and repeat business.
  • Understand, keep abreast of, and comply with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
  • Understand and ensure compliance with manufacturer warranty and policy procedures.
Requirements

We are looking for a professional with proven experience in a leadership role, preferably as a Service Advisor or similar position. The ideal candidate should have strong knowledge of cash handling, aligning, transmitting, oil change, tire service, shocks struts, mechanical knowledge, brake repair, and auto estimating. Excellent organizational and time management skills are also essential.

Compensation Package

The salary range for this position is $60-120k per year, depending on qualifications and experience. We offer competitive benefits, including flexible schedule, on-the-job training, paid lunches, referral program, paid vacation, and more.



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