Customer Service Operations Lead

3 days ago


Waterford, Michigan, United States Kroger Rochester Hills Full time

About the Role:

The Customer Service Operations Lead is a critical position at Kroger Rochester Hills, responsible for driving exceptional customer experiences and leading Front-end operations.

Key Responsibilities:

  • Promote trust and respect among associates, fostering a positive work environment.
  • Create an welcoming atmosphere that encourages customers to feel valued and appreciated by providing product knowledge and assistance.
  • Maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.
  • Assist with monitoring supply expenses for the department, ensuring efficient inventory management.
  • Manage cash control, sales, and cash items, maintaining accurate records for the store.
  • Collaborate with store management to prepare budgets, profit and loss reviews, and take action on financial reports.
  • Develop and implement department action plans to achieve desired results.
  • Lead Front-end associates, promoting teamwork and a positive attitude.
  • Stay current with present, future, seasonal, and special ads.
  • Adhere to all food safety regulations and guidelines, maintaining proper temperatures in cases and coolers.
  • Ensure compliance with safety procedures, identifying potential hazards and reporting incidents to management.
  • Perform preventive maintenance, inspecting equipment and notifying appropriate personnel of any issues.
  • Report safety risks, illegal activity, and adhere to local, state, and federal laws, as well as company guidelines.

Requirements:

  • Strong leadership and communication skills.
  • Ability to analyze data and drive business decisions.
  • Knowledge of food safety regulations and guidelines.
  • Proven ability to lead teams and promote collaboration.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.

What We Offer:

  • A competitive salary range of $65,000 - $80,000 per year.
  • Ongoing training and development opportunities.
  • A collaborative and dynamic work environment.


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