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Customer Support

2 months ago

Tempe, United States DH Pace Full time

DH Pace Company, Inc. is growing and aspires to hire a Full-time Customer Support Representative in our Tempe, AZ office We are seeking customer-focused candidates who have excellent communication and technical skills. This is an excellent entry-level opportunity at DH Pace Company We offer opportunities for advancement and promotions.

Position overview:

  • Triage incoming calls from customers that require service/sales. Work with the customer to understand their need and schedule the appropriate service.
  • Promote all products, services, and quote accurate pricing when appropriate
  • Gather information from the customer to ensure accuracy for our technicians.
  • Enter detailed information in the service ticket that allows the dispatcher to match the best qualified technician to the customer's need
  • Represent the company in a professional manner with good customer service and verbal communication skills
  • Maintain and promote a positive attitude toward customers regardless of the circumstances
  • Other responsibilities as assigned
This is an excellent entry-level opportunity at DH Pace Company We offer opportunities for advancement and promotions

Qualifications:
  • High school diploma or GED required
  • Two (2) years of customer service experience, or administrative work preferred
  • Must be able to work independently with little supervision
  • Must be able to work in a fast-paced environment, with the ability to re-prioritize tasks
  • Excellent verbal and written communication skills
  • Must be proficient with technical applications, including Microsoft Office Suites
Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years We have 50+ US offices in 24 states with 2023 company-wide sales of $1 billion.

Our comprehensive benefits package includes:
  • Competitive base pay
  • Medical, dental, and vision options
  • 401k retirement plan + match
  • Paid time off plan
  • And more

Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)