Director, Housekeeping
16 hours ago
Pay: $90000 per year - $90000 per year
At Great Wolf, the Director of Housekeepingis responsible for directing all aspects of housekeeping services and programming including but not limited to operations, planning, budgeting, staffing and payroll. Senior level position, which must ensure guest and employee satisfaction is achieved while maintaining profitability within the housekeeping function.
Join our Pack:
Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels
Great Perks: Take advantage of exclusive perks for you, your family, and friends including discounted vacations and employee referral incentives
Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training
Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund
Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.
Benefits:
Medical, Dental, and Vision insurance
Health savings account
Telehealth resources
Life insurance
401K with employer match
Paid vacation time off
Paid parental leave
Essential Duties & Responsibilities
- Develop detailed, realistic, and comprehensive plans that support organizational objectives, effectively allocating resources and time across groups or departments
- Fiscal and budgetary management of housekeeping operations including creating and maintaining departmental budgets, forecasts, and financial reports as needed; reviewing and approving purchases for the department
- Manage the daily activities of the Housekeeping and Laundry department to include appropriate cleaning of all public areas as well as guest rooms.
- Provides supervision to Laundry pack members and ensures the efficiency and effectiveness of the operation
- Participate and collaborate on cross-functional teams in order to effectively coordinate resort activities
- Monitor, manage and respond to guest comments and proactively addressing guest comments with operational resolutions
- Conduct investigative actions with guests, where necessary, for guest service and liability claims, ensure customer requests are handled in a timely and professional manner
- Develop, implement, and monitor schedules for the housekeeping operation and manage staffing process to ensure appropriate levels of resourcing to maintain efficient operations
- Manages room expeditor software program (REX) in order to maintain maximum efficiency of inventory management
- Participates in the Manager-On-Duty (MOD) program and executes duties
- Recruiting, hiring, training, and evaluating team member performance against standards
- Plan and implement staff training and development programs within the department
- Monitors quality assurance program for lodge
- Review accuracy of nightly housekeeping reports and investigates discrepancies
- Serve on resort Executive Committee to represent the interests of the housekeeping function
- Enforce policies and procedures; maintain a working knowledge of general and departmental safety procedures. Attends safety training programs and in-service education as required
- Develops, implements, and monitors programs that assure a safe facility and work environment that is in compliance with all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs
- Ensures the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment
- Conducts inventory of housekeeping supplies for submission to the proper point of contact
- Ensures housekeeping activity and physical areas stocked, organized and are compliant with all safety and environmental health processes, procedures and regulations
- Oversees the safe management of the Lost and Found, verifying proper record keeping and safety of items
Required Qualifications & Skills
- High School diploma or GED
- Experience creating and maintaining documents with Microsoft Office (Word, PowerPoint, Excel)
- Minimum of 3 years experience supervising/managing large housekeeping department
- Minimum of 5 years hotel or resort experience
Desired Qualifications & Traits
- College Degree
- Demonstrated ability to effectively resolve conflict
- Committed to comprehensive and in-depth analysis, planning, and implementation of every work effort
- Projects a positive public relations image to team members and guests
- Ability to motivate diverse groups to achieve extraordinary goals and overcome challenges
- Excellent management skills including conflict resolution, coaching, development and teamwork
Physical Requirements
- Sit or stand for extended periods of time
- Lift up to 15 lbs
Application Instructions
We are hiring immediately, with relocation packages available. Click on Apply Now or chat with a recruiter (bottom of your screen on Great Wolfs website). Complete an application and a recruiter will reach out on next step.
RequiredPreferredJob Industries- Other
-
Housekeeping Director
4 weeks ago
Gurnee, Illinois, United States Great Wolf Lodge Full timeDirector of Housekeeping Job DescriptionAt Great Wolf Lodge, we are seeking a highly skilled and experienced Director of Housekeeping to lead our housekeeping team. As a key member of our resort's management team, you will be responsible for ensuring the highest level of cleanliness and guest satisfaction in our resort.Key Responsibilities:Develop and...
-
Housekeeping Director
1 month ago
Gurnee, Illinois, United States Great Wolf Lodge Full timeDirector of Housekeeping Job DescriptionAt Great Wolf Lodge, we are seeking a highly skilled and experienced Director of Housekeeping to lead our housekeeping team. As a key member of our resort's management team, you will be responsible for ensuring the highest level of cleanliness and quality in our guest rooms and public areas.Key Responsibilities:Develop...
-
Housekeeping Director
3 weeks ago
Gurnee, Illinois, United States Great Wolf Lodge Full timeDirector of HousekeepingAt Great Wolf Lodge, we are seeking a highly skilled and experienced Director of Housekeeping to lead our housekeeping team. As a key member of our resort's management team, you will be responsible for ensuring the highest standards of cleanliness and guest satisfaction in our resort.Key Responsibilities:Develop and implement...
-
Director of Housekeeping
2 weeks ago
Gurnee, United States COREcruitment Ltd Full timeDirector of Housekeeping – Gurnee, IL – Up to $100kWe are working with a leading family resort destination, who offers employees a dynamic and rewarding work environment, focusing on delivering exceptional guest experiences. The company provides opportunities for career growth, professional development, and a supportive team atmosphere in a fun, engaging...
-
Director of Housekeeping
1 month ago
Gurnee, United States COREcruitment Ltd Full timeDirector of Housekeeping – Gurnee, IL – Up to $100kWe are working with a leading family resort destination, who offers employees a dynamic and rewarding work environment, focusing on delivering exceptional guest experiences. The company provides opportunities for career growth, professional development, and a supportive team atmosphere in a fun, engaging...
-
Director of Housekeeping
1 month ago
Gurnee, United States COREcruitment Ltd Full timeDirector of Housekeeping – Gurnee, IL – Up to $100kWe are working with a leading family resort destination, who offers employees a dynamic and rewarding work environment, focusing on delivering exceptional guest experiences. The company provides opportunities for career growth, professional development, and a supportive team atmosphere in a fun, engaging...
-
Housekeeping Director
3 weeks ago
Gurnee, Illinois, United States Great Wolf Lodge Full timeDirector of Housekeeping Job DescriptionAt Great Wolf Lodge, we are seeking a highly skilled and experienced Director of Housekeeping to lead our housekeeping team. As a key member of our resort's management team, you will be responsible for directing all aspects of housekeeping services and programming, including operations, planning, budgeting, staffing,...
-
Housekeeping Director
2 weeks ago
Gurnee, Illinois, United States Great Wolf Lodge Full timeDirector of Housekeeping OperationsAt Great Wolf Lodge, we are seeking a highly skilled and experienced Director of Housekeeping Operations to lead our housekeeping team. As a key member of our resort's management team, you will be responsible for directing all aspects of housekeeping services and programming, including operations, planning, budgeting,...
-
Housekeeping Director
5 days ago
Gurnee, Illinois, United States Great Wolf Lodge Full timeJob Title: Director, HousekeepingAbout the Role:The Director of Housekeeping at Great Wolf Lodge is responsible for overseeing all aspects of housekeeping services and programming, including operations, planning, budgeting, staffing, and payroll. This senior-level position requires ensuring guest and employee satisfaction while maintaining profitability...
-
Director of Housekeeping
1 month ago
Gurnee, United States Goodwin Recruiting Full timeJob DescriptionJob DescriptionTo Apply for this Job Click HereAmerica's favorite family-friendly resort is looking for a Director of Housekeeping to join its team! They are known for their customer experience and dedication to hospitality. If you value a team-oriented atmosphere and are ready to plant your feet with an established company where you can...
-
Housekeeping Operations Director
4 weeks ago
Gurnee, Illinois, United States Great Wolf Lodge Full timeDirector of Housekeeping Job DescriptionAt Great Wolf Lodge, we are seeking a highly skilled and experienced Director of Housekeeping to lead our housekeeping team. As a key member of our resort's management team, you will be responsible for ensuring the highest standards of cleanliness and guest satisfaction.Key Responsibilities:Develop and implement...
-
Director of Housekeeping Leadership Position
1 week ago
Gurnee, Illinois, United States Goodwin Recruiting Full timeJob DescriptionWe are seeking a highly skilled and experienced Director of Housekeeping to lead our housekeeping team. The ideal candidate will have a strong background in hospitality and a proven track record of delivering exceptional results.The Director of Housekeeping will be responsible for:Leading and managing the housekeeping team to ensure excellent...
-
Director, Housekeeping
3 months ago
Gurnee, United States Great Wolf Lodge Full timePay: $90000 per year - $90000 per year At Great Wolf, the Director of Housekeeping is responsible for directing all aspects of housekeeping services and programming including but not limited to operations, planning, budgeting, staffing and payroll. Senior level position, which must ensure guest and employee satisfaction is achieved while maintaining...
-
Director, Housekeeping
2 months ago
Gurnee, United States Great Wolf Lodge Full timePay: $90000 per year - $90000 per year At Great Wolf, the Director of Housekeeping is responsible for directing all aspects of housekeeping services and programming including but not limited to operations, planning, budgeting, staffing and payroll. Senior level position, which must ensure guest and employee satisfaction is achieved while maintaining...
-
Director, Housekeeping
4 months ago
Gurnee, United States Great Wolf Lodge Full timeJob DescriptionPay: $90000.00 per year - $90000.00 per year At Great Wolf, the Director of Housekeeping is responsible for directing all aspects of housekeeping services and programming including but not limited to operations, planning, budgeting, staffing and payroll. Senior level position, which must ensure guest and employee satisfaction is achieved...
-
Director, Housekeeping
1 day ago
Gurnee, United States Great Wolf Lodge Full timePay: $90000 per year - $90000 per year At Great Wolf, the Director of Housekeepingis responsible for directing all aspects of housekeeping services and programming including but not limited to operations, planning, budgeting, staffing and payroll. Senior level position, which must ensure guest and employee satisfaction is achieved while maintaining...
-
Director, Housekeeping
2 months ago
GURNEE, United States Great Wolf Lodge Full timePay: $90000 per year - $90000 per year At Great Wolf, the Director of Housekeeping is responsible for directing all aspects of housekeeping services and programming including but not limited to operations, planning, budgeting, staffing and payroll. Senior level position, which must ensure guest and employee satisfaction is achieved while maintaining...
-
Director, Housekeeping
4 months ago
Gurnee, United States Great Wolf Lodge Full timePay: $90000 per year - $90000 per year At Great Wolf, the Director of Housekeeping is responsible for directing all aspects of housekeeping services and programming including but not limited to operations, planning, budgeting, staffing and payroll. Senior level position, which must ensure guest and employee satisfaction is achieved while maintaining...
-
Director, Housekeeping
1 week ago
Gurnee, United States Great Wolf Lodge Full timePay: $90000 peryear - $90000 peryear At Great Wolf,the Director of Housekeeping isresponsible for directing all aspects of housekeeping services andprogramming including but not limited to operations, planning,budgeting, staffing and payroll. Senior level position, which mustensure guest and employee satisfaction is achieved whilemaintaining profitability...
-
Housekeeping Operations Manager
1 month ago
Gurnee, Illinois, United States COREcruitment Ltd Full time{"Job Title": "Director of Housekeeping", "Company Overview": "COREcruitment Ltd is a leading recruitment agency that specializes in placing top talent in the hospitality industry.", "Job Summary": "We are seeking a highly skilled and experienced Director of Housekeeping to oversee all aspects of housekeeping operations at our client\u2019s resort in Gurnee,...