Director, Housekeeping

Pay: $90000 per year - $90000 per year At Great Wolf, the Director of Housekeeping is responsible for directing all aspects of housekeeping services and programming including but not limited to operations, planning, budgeting, staffing and payroll. Senior level position, which must ensure guest and employee satisfaction is achieved while maintaining profitability within the housekeeping function.Join our Pack:  •Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels  •Great Perks: Take advantage of exclusive perks for you, your family, and friends – including discounted vacations and employee referral incentives  •Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training  •Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund  •Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.   Benefits:  •Medical, Dental, and Vision insurance  •Health savings account  •Telehealth resources  •Life insurance  •401K with employer match  •Paid vacation time off  •Paid parental leave  Essential Duties & ResponsibilitiesDevelop detailed, realistic, and comprehensive plans that support organizational objectives, effectively allocating resources and time across groups or departmentsFiscal and budgetary management of housekeeping operations including creating and maintaining departmental budgets, forecasts, and financial reports as needed; reviewing and approving purchases for the departmentManage the daily activities of the Housekeeping and Laundry department to include appropriate cleaning of all public areas as well as guest rooms.Provides supervision to Laundry pack members and ensures the efficiency and effectiveness of the operationParticipate and collaborate on cross-functional teams in order to effectively coordinate resort activitiesMonitor, manage and respond to guest comments and proactively addressing guest comments with operational resolutionsConduct investigative actions with guests, where necessary, for guest service and liability claims, ensure customer requests are handled in a timely and professional mannerDevelop, implement, and monitor schedules for the housekeeping operation and manage staffing process to ensure appropriate levels of resourcing to maintain efficient operationsManages room expeditor software program (REX) in order to maintain maximum efficiency of inventory managementParticipates in the Manager-On-Duty (MOD) program and executes dutiesRecruiting, hiring, training, and evaluating team member performance against standardsPlan and implement staff training and development programs within the departmentMonitors quality assurance program for lodgeReview accuracy of nightly housekeeping reports and investigates discrepanciesServe on resort Executive Committee to represent the interests of the housekeeping functionEnforce policies and procedures; maintain a working knowledge of general and departmental safety procedures. Attends safety training programs and in-service education as requiredDevelops, implements, and monitors programs that assure a safe facility and work environment that is in compliance with all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications ProgramsEnsures the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipmentConducts inventory of housekeeping supplies for submission to the proper point of contactEnsures housekeeping activity and physical areas stocked, organized and are compliant with all safety and environmental health processes, procedures and regulationsOversees the safe management of the Lost and Found, verifying proper record keeping and safety of itemsRequired Qualifications & SkillsHigh School diploma or GEDExperience creating and maintaining documents with Microsoft Office (Word, PowerPoint, Excel)Minimum of 3 years experience supervising/managing large housekeeping departmentMinimum of 5 years hotel or resort experienceDesired Qualifications & TraitsCollege DegreeDemonstrated ability to effectively resolve conflictCommitted to comprehensive and in-depth analysis, planning, and implementation of every work effortProjects a positive public relations image to team members and guestsAbility to motivate diverse groups to achieve extraordinary goals and overcome challengesExcellent management skills including conflict resolution, coaching, development and teamworkPhysical RequirementsSit or stand for extended periods of timeLift up to 15 lbsApplication Instructions  We are hiring immediately, with relocation packages available. Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf’s website). Complete an application and a recruiter will reach out on next step.