Housekeeping Director
4 weeks ago
About the Role:
The Director of Housekeeping at Great Wolf Lodge is responsible for overseeing all aspects of housekeeping services and programming, including operations, planning, budgeting, staffing, and payroll. This senior-level position requires ensuring guest and employee satisfaction while maintaining profitability within the housekeeping function.
Key Responsibilities:
- Develop and implement comprehensive plans to support organizational objectives, allocating resources and time effectively across groups or departments.
- Manage the daily activities of the Housekeeping and Laundry department, including cleaning public areas and guest rooms.
- Supervise Laundry pack members and ensure the efficiency and effectiveness of the operation.
- Participate in cross-functional teams to coordinate resort activities.
- Monitor and respond to guest comments, addressing operational resolutions proactively.
- Conduct investigative actions with guests for guest service and liability claims.
- Develop and implement schedules for the housekeeping operation, managing staffing to ensure efficient operations.
- Manage room expeditor software to maintain maximum efficiency of inventory management.
- Participate in the Manager-On-Duty program and execute duties.
- Recruit, hire, train, and evaluate team member performance against standards.
- Plan and implement staff training and development programs within the department.
- Monitor quality assurance programs for the lodge.
- Review accuracy of nightly housekeeping reports and investigate discrepancies.
- Serve on the resort Executive Committee to represent the interests of the housekeeping function.
- Enforce policies and procedures, maintaining a working knowledge of general and departmental safety procedures.
- Develop and implement programs to ensure a safe facility and work environment, complying with all relevant regulations.
- Ensure the proper maintenance of all equipment, making arrangements for repair and/or replacement as needed.
- Conduct inventory of housekeeping supplies and ensure compliance with safety and environmental health processes.
- Oversee the safe management of the Lost and Found, verifying proper record keeping and safety of items.
Requirements:
- High School diploma or GED.
- Experience creating and maintaining documents with Microsoft Office (Word, PowerPoint, Excel).
- Minimum of 3 years of experience supervising/managing large housekeeping departments.
- Minimum of 5 years of hotel or resort experience.
Preferred Qualifications:
- College Degree.
- Demonstrated ability to effectively resolve conflict.
- Committed to comprehensive and in-depth analysis, planning, and implementation of every work effort.
- Projects a positive public relations image to team members and guests.
- Ability to motivate diverse groups to achieve extraordinary goals and overcome challenges.
Physical Requirements:
- Sit or stand for extended periods of time.
- Lift up to 15 lbs.
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