Current jobs related to Customer Contact Center Representative I - Bedford Heights - Planned Parenthood of Northeast Ohio

  • Customer Contact Center Representative I

    3 weeks ago

    Bedford, United States Planned Parenthood of Greater Ohio Full time

    Job Details Level Entry Job Location Bedford Heights Call Center - BEDFORD HEIGHTS, OH Position Type Full Time Education Level High School   Salary Range $17.00 Hourly Travel Percentage None Job Shift Any Job Category Customer Service Contact Center Representative As a socially responsible health care employer and provider, we require our associates to...

  • Customer Service Representative

    2 weeks ago

    Bedford Heights, Ohio, United States Planned Parenthood of Greater Ohio Full time

    Job Title: Customer Contact Center RepresentativePlanned Parenthood of Greater Ohio is seeking a dedicated and compassionate Customer Contact Center Representative to join our team. As a key member of our contact center, you will play a vital role in providing exceptional customer service to our patients, ensuring a positive and supportive experience with...

  • Customer Service Representative

    1 month ago

    Bedford Heights, Ohio, United States Planned Parenthood of Greater Ohio Full time

    Job SummaryWe are seeking a highly skilled and compassionate Customer Contact Center Representative to join our team at Planned Parenthood of Greater Ohio. As a key member of our contact center, you will play a vital role in providing exceptional customer service to our patients, answering calls, scheduling appointments, and resolving issues in a timely and...

  • Call Center Agent

    3 weeks ago

    Bedford, United States Carter BloodCare Full time

    Job DetailsJob Location Contact Center - DFW - Bedford, TX Position Type Full Time Job Shift Days Job Category Customer Service DescriptionPRINCIPAL ACCOUNTABILITY The Recruiter 1 is responsible for creating a positive donor experience when contacting and recruiting blood donors to schedule appointments at donor centers and mobile blood drives for Carter...

  • Contact Center Operations Manager

    2 weeks ago

    Bedford, Texas, United States Markel Full time

    About the RoleWe are seeking a highly skilled and experienced Contact Center Supervisor to join our team at Markel. As a Contact Center Supervisor, you will play a critical role in ensuring the smooth operation of our inbound and outbound teams, providing exceptional customer service, and driving business results.Key ResponsibilitiesSupervise and manage the...

  • Call Center Agent

    4 weeks ago

    Bedford, United States Carter BloodCare Full time

    The Recruiter 1 is responsible for creating a positive donor experience when contacting and recruiting blood donors to schedule appointments at donor centers and mobile blood drives for Carter BloodCare (CBC) and other contracted blood center clients Call Center, Agent, Technology, Healthcare, Computer

  • Contact Center Specialist

    4 weeks ago

    Natrona Heights, United States University of Pittsburgh Medical Center Full time

    The Contact Center Specialist will provide support for the Contact Center activities by serving as the first line of contact for the patient. The Contact Center Specialist acts as an advocate for patients by providing guidance, interpretation and edu Specialist, Medicine, Family, Payment, Healthcare, Patient

  • Call Center Agent 2

    2 months ago

    Bedford, United States Carter BloodCare Full time

    The Recruiter 2 is responsible for providing the highest level of internal and external customer service through multiple communication channels for Carter BloodCare (CBC) and contracted blood center clients. This includes answering donor questions a Call Center, Agent, Customer Service, Technology, Healthcare, Recruiter

  • Customer Service Representative

    1 week ago

    New Bedford, Massachusetts, United States YMCA Southcoast Full time

    Job Summary: We are seeking a friendly and supportive individual to join our Welcome Center team at YMCA SouthCoast. As a Customer Service Representative, you will be the first point of contact for our members, guests, and potential members, providing a warm and welcoming experience. Key Responsibilities:• Provide exceptional customer service to members...

  • Customer Service Representative

    2 weeks ago

    Bedford, United States Professional Alternatives Full time

    Role: Customer Service Representative (Bilingual Spanish Speaking) Compensation: $15 an hour + uncapped commission and a full benefits package Location & Hours: Bedford, Texas, Monday through Friday fully in-office ***Must be flexible to potentially work Saturdays once the call center opens up on that day*** Our client is seeking a highly motivated...

  • Call Center Representative

    4 weeks ago

    Sterling Heights, United States Michigan Institute of Urology Full time

    Description: Call Center Representative Michigan Institute of Urology Sterling Heights, MI in Lakeside $500 SIGN ON BONUS MONDAY-FRIDAY 40 HOURS NO NIGHTS NO WEEKENDS PAID HOLIDAYS Description GENERAL SUMMARY: This is a Centralized Call Center Representative representing all offices. Under direct supervision, is responsible for responding to various...

  • Customer Service Representative

    3 weeks ago

    Bedford, United States Professional Alternatives Full time

    Role: Customer Service Representative (Bilingual Spanish Speaking)Compensation: $15 an hour + uncapped commission and a full benefits packageLocation & Hours: Bedford, Texas, Monday through Friday fully in-office***Must be flexible to potentially work Saturdays once the call center opens up on that day*** Our client is seeking a highly motivated individual...

  • Customer Service Representative

    2 weeks ago

    Bedford, Texas, United States Professional Alternatives Full time

    Customer Service RepresentativeAre you a highly motivated individual with excellent communication skills? Do you have a passion for delivering exceptional customer experiences? We are seeking a talented Customer Service Representative to join our team at Professional Alternatives.Key Responsibilities:Provide top-notch customer service to clients via phone,...

  • Customer Service Representative I

    1 week ago

    Bedford, New Hampshire, United States Concord Group Insurance Full time

    Job DescriptionAs a Customer Service Representative at Concord Group Insurance, you will provide exceptional service to our agency partners and policyholders by developing and maintaining deep knowledge of our products, systems, and services to effectively respond to their daily inquiries and communications. This critical resource serves as a mentor to...

  • Insurance Customer Service Representative

    3 days ago

    Bedford, United States Government Employees Insurance Company Full time

    Customer Service Representative – Indianapolis, IN Salary: $20.00 per hour / $40,300.00 annually When you grow, GEICO grows. And if you’re the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We’re looking for Customer Service Professionals for our Indianapolis, IN...

  • Customer Service Representative I

    3 weeks ago

    Bedford, United States Concord Group Insurance Full time

    As a Customer Service Representative, you will provide exceptional service to our agency partners and policyholders by developing, and maintaining, deep knowledge of our products, systems and services in order to effectively respond to their daily inquiries and communications. This critical resource serves as a mentor to junior team members, and maintains...

  • Customer Service Representative

    4 weeks ago

    Bedford, Ohio, United States Great Day Improvements: A Family of Brands Full time

    Customer Experience RepresentativeAt Great Day Improvements: A Family of Brands, we are seeking a highly skilled Customer Experience Representative to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through effective communication, problem-solving, and issue resolution.Key...

  • Customer Service Representative

    3 weeks ago

    Bedford, Ohio, United States EverStaff Full time

    Job Title: Customer Service Representative/DispatcherWe are seeking a highly organized and detail-oriented Customer Service Representative/Dispatcher to join our team at EverStaff. As a key member of our operations team, you will be responsible for managing and coordinating the dispatching of field service teams, ensuring timely response to customer...

  • Customer Service Representative

    2 weeks ago

    Bedford, Ohio, United States Great Day Improvements: A Family of Brands Full time

    Customer Experience RepresentativeAt Great Day Improvements: A Family of Brands, we are seeking a highly skilled and dedicated Customer Experience Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Manage customer...

  • Call Center Representative

    4 weeks ago

    Sterling Heights, United States Michigan Institute of Urology Full time

    Job Type Full-time Description Call Center Representative Michigan Institute of UrologySterling Heights, MI in Lakeside$500 SIGN ON BONUSMONDAY-FRIDAY 40 HOURSNO NIGHTS NO WEEKENDSPAID HOLIDAYS DescriptionGENERAL SUMMARY: This is a Centralized Call Center Representative representing all offices. Under direct supervision, is responsible for responding to...

Customer Contact Center Representative I

2 months ago

Bedford Heights, United States Planned Parenthood of Northeast Ohio Full time

Job Details Level Entry Job Location Bedford Heights Call Center - BEDFORD HEIGHTS, OH Position Type Full Time Education Level High School Salary Range $17.00 Hourly Travel Percentage None Job Shift Any Job Category Customer Service Contact Center Representative As a socially responsible health care employer and provider, we require our associates to show proof of annual influenza and COVID-19 vaccinations unless approved exemption is provided. Additional information will be provided by HR upon hire. Planned Parenthood of Greater Ohio is seeking a mission-minded Associate to join us as full time (37.5 per week) Customer Contact Center Representative. Please note this position will be hybrid. Travel to our Bedford Heights location is required. WHY YOU SHOULD JOIN? Our Mission We protect, promote, and provide empowered health care for people throughout Ohio. We respect and honor all people We are committed to a diverse and inclusive environment for patients and staff We provide health care - without judgment We maintain responsible business practices We regularly demonstrate our shared organizational workplace values and standards in order to educate and care for the communities that we serve BENEFITS Paid Time Off Paid Parental Leave Medical 90% employer-paid base medical plans for single coverage Dental Vision 100% employer paid Life Insurance 100% employer paid Accidental Death & Disability 100% employer paid Long Term/Short Term Disability 100% employer paid 401(k) with matching employer contribution up to 4% Nine (9) paid holidays per year Two (2) paid floating holidays per year Financial incentive program for certified bilingual staff WHAT YOU WILL DO Participates in team approach to increase patient numbers and maintain efficiency by answering calls, scheduling appointments, problem solving & triaging questions to appropriate parties, and offering service referrals as needed. Other responsibilities include accurate patient data collection, providing general health and contraceptive information. Communicate effectively and sensitively to patients from a wide range of backgrounds and ages. Must be pleasant, courteous and helpful. Requires an understanding of and commitment to quality healthcare and excellence in customer service. The Contact Center is the primary point of contact for patients via telephone, setting the stage for a positive and supportive experience with our organization. Customer Contact Center fosters a positive work environment with internal and external customers by providing professional, efficient and caring services. Performs duties to ensure individual and team productivity metrics and compliance standards are maintained. Complies with all individual and team performance metric goals established by the Contact Center Management Team. Provide patients with accurate and clear information about appointment and services. Collect all relevant information to determine what type of appointment to schedule. Instruct patients on all information/documents that are needed at the time of the appointment. Collect information to fill supply orders Screen clients accurately for financial status, fee information and funding options. Understand funding sources and be able to discuss with clients as appropriate. Process online appointment requests when needed. Collect insurance information and verify coverage. Problem solves and triage calls/questions to appropriate medical personnel. Maintains confidentiality and exercises sensitivity and a nonjudgmental manner in dealing with sexuality and sensitive issues with clients