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General Manager Crumbl Cookies
2 months ago
General Manager - Crumbl Cookies
Are you self-motivated and looking for more than just a paycheck? If that’s you, keep reading. It’s more than a bakery. It's more than retail. At Crumbl Cookies in Massapequa, New York, we are cultivating an experience with customers and crew that builds and lifts others while developing your own business-oriented managerial mindset. Crumbl offers cookies in a way that can’t be found anywhere else. With a weekly rotating menu, open concept kitchens, and a famously recognizable pink box, Crumbl is revolutionizing the gourmet dessert experience.
Do you want to be part of the fastest-growing cookie franchise in the country? We are seeking talented General Managers who want to grow with us
Responsibilities:
- Be present and work on the floor with the crew (this will be roughly 85% to 90% of where your time will be spent)
- Manage Assistant General Manager, shift managers, and bakers
- Address employee questions and concerns
- Handle back-of-the-house work such as training, interviewing, ordering, scheduling, and communicating with partner vendors
- Regularly coordinate and communicate with owners
- Take ownership of all operational aspects
- Train all roles including bakers, shift leads, and delivery drivers
- Know your team well enough to identify employees who may want further training to advance to the next level/role
- Maintain set standards such as cleanliness and quality control
- Create work schedules and address any schedule gaps
- Track sales and calculate healthy labor cost
- Manage new applications, interviewing, and hiring new employees
- Share and enforce state and corporate policies and rules
- Address and document any employee disputes and infractions
- Interact with customers and resolve any service issues
- Step into various roles when the store needs help such as baker, delivery, restocking
Anticipated Hours:
Days: Monday through Saturday
Shifts to potentially be available (for): Morning, day, and night
Pay:
Starting Salary + Bonuses = up to $75,000
Benefits:
- Total 10 Days PTO for Vacation and Sick Time
- Employee Discount
- Off Every Sunday
- Early close on certain holidays
- Quarterly Bonuses - Your success is our Success
- Regular performance collaboration and career growth opportunities
- Upon successful completion of the 90-day training period, manager compensation and benefits will begin.
Experience:
At least 1 year in restaurant/food industry management (Preferred not required)
Certifications:
- Valid Driver's License (Required)
- ServSafe Food Handlers Certification (Preferred but if you do not have, will pay for certification)
Physical Requirements:
- Ability to lift packages between 10-55 lbs
- Ability to be on your feet for the entire shift
- Climb a ladder
Corporate Uniform:
- Crumbl shirts and hat (required to be worn at each shift) will be provided
- Black pants
- Black sneakers
- No jewelry
Software (knowledge preferred but not required, will train):
- Proprietary software (Crumbl platform)
- Apple products (Apple TV, iPads)
- When I Work
- Slack
