Baker - Morning Crumbl Cookies

1 day ago


Massapequa, New York, United States Crumbl Cookies Massapequa Full time
Job Description

Morning Baker - Crumbl Cookies Specialist

At Crumbl Cookies Massapequa, we are seeking a skilled Morning Baker to join our team. As a Morning Baker, you will be responsible for crafting cookies at every stage of their journey to the customer.

Key Responsibilities:

  • Reading and understanding Crumbl recipes for preparing each week's cookies
  • Following recipes to make cookie dough, frosting, toppings, and glazes
  • Portioning mixed dough into consistent cookie dough balls ready for baking
  • Panning out cookies onto baking sheets
  • Dressing cookies in that week's toppings
  • Boxing customer orders of the world's best cookies
  • Greeting customers, answering questions, making recommendations, accepting orders, and payment, and providing exceptional customer service

Requirements and Responsibilities:

  • Maintaining clean and tidy workspaces
  • Restocking ingredients and supplies
  • Folding and preparing the signature pink Crumbl boxes
  • Vocally greeting every customer that patronizes Crumbl
  • Create and maintain eye contact
  • Make memorable connections with guests
  • Ensuring compliance with company policies, health, and safety standards
  • Coaching team members and training new staff
  • Opening and closing registers, accounting for the daily intake, and preparing cash deposits
  • Handling customer issues and employee disputes

Benefits:

  • Employee Discount
  • Off Every Sunday
  • Early close on certain holidays
  • Regular performance collaboration and career growth opportunities

Physical Requirements:

  • Ability to lift packages between 10-55 lbs
  • Ability to be on your feet for the entire shift
  • Climb a ladder

Software (knowledge preferred but not required, will train):

  • Proprietary software (Crumbl platform)
  • Apple products (Apple TV, iPads)
  • When I Work
  • Slack

Specific Job Responsibilities:

  • Taking ownership of all operational aspects
  • Training all roles including bakers, shift leads, and delivery drivers
  • Knowing your team well enough to identify the employees who may want further training to advance to the next level/role
  • Maintaining set standards such as cleanliness and quality control
  • Creating work schedules and addressing any schedule gaps
  • Tracking sales and calculating healthy labor cost
  • Sharing and enforcing state and corporate policies and rules
  • Addressing and documenting any employee disputes and infractions
  • Interacting with customers and resolving any service issues
  • Stepping into various roles when the store needs help such as baker, delivery, restocking

Anticipated Hours:

Days: Monday through Saturday

Weekly hours: 30+ hours a week

Shifts will be from early morning to afternoon

Pay:

$16-$19 (includes hourly pay + tip)



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