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Help Desk Analyst
1 month ago
The Tri-Com Consulting Group
A Full Service IT Employment Consulting Firm is seeking qualified candidates for the following opening:
Help Desk Analyst
Provide quick and effective assistance with information technology systems.
Guide customers remotely and in person through systems configuration, troubleshooting, and maintenance.
Install and maintain equipment and software.
Perform remote troubleshooting.
Help new employees set up their workstations.
Maintain and upgrade equipment as needed.
Work with existing vendors to evaluate new technology.
Respond to ad hoc and urgent requests.
Monitor the performance and provide suggestions to improve efficiency.
Test, install and set up application programs on user workstations.
Test network connections.
Train end users on IT policies and procedures.
Proficient in testing software installations and applications.
Hand on experience with troubleshooting and communicating with the team members and leadership.
Proficient in understanding a wide variety of technical specification documents.
Experience with ticketing system to assist the staff with daily hardware, software issues.
Qualifications:
5+ years of Lab or medical healthcare IT/Desktop support experience.
5+ years of server and hardware installation and maintenance, Linux, MS, generic equipment.
5+ years of MS local desktop installation and administration experience.
3+ years of participating in vendor technical meetings such as network and VPN support.
3+ years of working with helpdesk ticketing system, prioritizing and response to user requests.
General knowledge of application support.
~Tri-Com is an Affirmative Action/Equal Opportunity Employer~
We strongly encourage the applications of women,
minorities, persons with disabilities, and military veterans.
As a condition of employment you will be required to pass a drug screening and other background checks including past employment and confirmation of technical certifications.