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Regional Field Service Representative

4 months ago

Minneapolis, United States Lube-Tech Full time
Description

With a purpose to make tomorrow a little bit better than today for each other, our customers, and our communities, Lube-Tech provides an environment where you can love what you do and be your best every day.

What you will enjoy by being a part of a 2024 USA Great Place to Work certified company:

A position that is: Salary Full time Mon-Fri

With top-tier benefits starting DAY ONE including:

  • Medical Plan options, including fertility coverage and free mental health and telehealth coverage
  • Dental and Vision Insurance
  • FSA/HSA options
  • Paid parental leave
  • Company-provided short-term disability, long-term disability and life insurance
  • Supplemental Insurances, including accident, critical illness, hospital and supplemental life insurance
  • 401(k) with a generous company match
  • Pet Insurance Benefits
  • Tuition reimbursement
  • 21 Paid Days Off
  • 7 Paid Holidays

Exclusive role benefits:

  • Short-term Incentive Plan (STIP) , ask your Talent Partner for details
  • Dress For Your Day (casual dress environment)
  • Work Your Way (hybrid work) - Three days on site with anchor day on Wednesdays
  • Company phone provided
  • Company computer provided

HOW YOU WILL CONTRIBUTE TO OUR TEAM (Overview & Key Responsibilities):

The Field Service Representative is responsible for servicing the day to day operations of existing A0-A3 customers by ensuring customer satisfaction through effective inventory management, order processing and problem solving. The role will be measured primarily on account retention, profitability and share of wallet growth. As part of providing a high-level of customer satisfaction, the Field Service Representative will be the customer go to for all Lube Tech services and products and working closely with Account Sales Executives to onboard new accounts.

  • Order Processing
    • Accurately, effectively and efficiently processes customer orders within established lead time parameters
    • Follows a consistent routine entailing timely follow-up and good organizational skills
  • Inventory Management and Account Servicing
    • Utilizes inventory management processes and tools to help ensure (influence) that the right product is in the right place at the right time
    • Monitors, checks, samples and manages customer inventory
    • Fields customer calls; firefights and trouble-shoots customer issues/concerns
    • Labels customer tanks accordingly
    • Educating customers on proper products, storage, and handling
    • Liaison between the customer and their OEM
    • Ability to create and present proposals and TCO spreadsheet sheets
    • Ability to visit 10-25 customers in a day
  • Problem Solving
    • Ability to get at root causes of problems and develops solutions to bring to resolution
    • Input work orders for equipment and services
  • Performance Analysis
    • Ability to diagnose performance gaps and utilize reporting tools
    • Ability to grow the book of business within customer base
    • Ability to input data in Salesforce
    • Ability to efficiently manage day to day customer needs along with customer visits
    • Engagement in Lube Tech events, meetings and community outreach
  • Interpersonal Skills
    • Ability to productively and positively influence through written and verbal communication skills
    • Ability to build relationships and win customer trust through fulfillment of commitments and proactive actions that demonstrate a win/win mindset
    • Acts honestly, is transparent and keeps commitments
    • Collaborates and communicates well with all Lube-Tech Account Sales Executives, Operations, and internal departments
    • Committed to exceeding customer expectations aligned with Lube-Techs customer experience goals



WHAT YOU NEED TO SUCCEED (Minimum Qualifications):

Education: Minimum High School, Preferred Bachelor or technical degree; Business, Communications

Experience/Training:
* 1-3 years of sales and/or service-related experience
* Microsoft Excel [Advanced]
* Strong communication skills, strong organizational skills
* Strong time management
* Drivers License and mode of transportation

Lube-Tech is an Equal Employment Opportunity/Affirmative Action Employer. Qualified applicants including women, minorities, veterans, and individuals with disabilities are encouraged to apply.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)