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Mobile Automotive Glass Repair Manager
2 months ago
JOB DESCRIPTION We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
*Why Work For Us?*
* Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
* 401k Matching $1 for $1 company match up to 6% of eligible earnings per pay period
* Benefits Medical, Dental, Vision, wellness program and more
* Paid Holidays
* Paid Time Off Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
* Collaborative Environment AAA will value your contribution to providing exceptional service to our members
* Free AAA Classic Membership
* AAA Product Discounts
* Tuition Reimbursement Program
.
*Why Work For Us?*
* Benefits Medical, Dental, Vision, wellness program and more
* 401k Matching $1 for $1 company match up to 4% of pay
* Annual Incentive Plan Eligibility to participate in AAA NCNU annual bonus plan
* Paid Time Off Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
* Collaborative Environment AAA will value your contribution to providing exceptional service to our members
*Summary*
The Manager of Mobile Auto Glass oversees the operations and staff of a mobile auto glass repair and replacement service. Responsibilities include managing a team of technicians, scheduling and dispatching jobs, ensuring quality workmanship and customer satisfaction, maintaining inventory of glass and supplies, and managing financial aspects such as budgeting and expense control. The manager is also responsible for promoting the business, building relationships with clients, and staying updated on industry trends and safety regulations. Strong leadership, organizational, and customer service skills are essential for success in this role and maintaining budgets for Club Owned Auto Glass.
*Essential Functions*
* Manages the day to day operation of the auto glass department including quality, inventory control, employee time management, safety, customer satisfaction, and performance measures. Ensures excellent customer experience and achieves revenue and operating income targets and quality targets.
* Analyzes and drives sales volume, measuring profitability and performance, and managing productivity standards. Conducts financial review, analyses, and long term planning and management of business and key drivers to impact sales, profit, and quality. Creates and implements competitive marketing and business strategies.
* Develops a high performance team by hiring, coaching, developing, and mentoring subordinates. Determines responsibilities of assigned staff positions to accomplish business objectives. Ensures all team members have been provided adequate training.
* Works with operations manager to identify and resolve all business problems and capitalize on all business opportunities. Establish, grow and maintain relationships between insurance companies, DRP and Fleet Partners.
* May perform other duties as assigned.
*Knowledge/Skills/Abilities *
* *
* Leadership, attention to detail, and problem solving skills
* Excellent interpersonal and communication skills
* Strong team player
* Must be able to deal effectively with the public and maintain a professional image.
* Maintain and practice a safe work environment in compliance with OSHA regulations
* Organizational skills and ability to manage multiple priorities
* *
*Education & Experience/Licenses & Certification*
* Minimum Qualifications
* Bachelor's degree plus 8/or High School diploma plus 12 years of auto repair or auto industry experience to include management or supervisory experience.
* Valid AZ driver's license
* Maintain and practice a safe work environment in compliance with OSHA regulations
* Must be able to deal effectively with the public and maintain a professional image.
* *Preferred Qualifications*
* AGSC Certification, or certification from a similar accredited training
* organization
* Familiarity and certification with ADAS systems from an accredited
* training organization
* I-CAR certifications a plus
*WORKING ENVIRONMENT / MINIMUM PHYSICAL REQUIREMENTS*
While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use hands to finger, handle, or feel;and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. May be exposed to chemicals, lifting, tripping and/or falling, drives company vehicles
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