Customer Service Representative Graveyard

2 weeks ago

Fremont, United States Hassan & Sons, Inc. Full time
Position Summary

Under the general direction of the Station Manager and Area Manager, the Customer Service Representative (“CSR”) assists in carrying out the company’s day to day operations and is accountable for helping the company deliver on our commitment to provide superior customer service. The CSR is responsible for cash register operations, store and merchandise maintenance, and maintaining a clean and visually appealing food mart that is well stocked with a variety of quality food and beverage options.

Responsibilities and Duties:

Customer Service Duties
  • Welcome and make eye contact with all customers when they enter the store (Ex. “Welcome to H&S, or Welcome to Chevron”)
  • Represent the company in a professional manner at all times
  • Consistently maintain a professional, courteous attitude when dealing with customers
  • Manage the customer’s checkout procedures when they purchase products
  • Performs the Four Steps of Customer Service with all customers to ensure an excellent Mystery Shop review and total customer satisfaction
  • Offer current promotional items to all customers
  • Offer credit card application and information to all customers.
Cash Register Duties
  • Accurately operate the cash register (Point of Sale -POS system), processing all customer cash, debit, and credit transactions and balancing the cash drawer at end of shift.
  • Issue receipts to customers for products bought, make necessary refunds, credits or change to customers
  • Perform simple math calculations.
  • Make sure all money is dropped in the safe according to company policy and procedures.
Visual Communications
  • Stock and maintain all shelves, store displays and coolers to ensure they are visually appealing to customers
  • Make sure all promotional signage is in good condition and displayed in key areas to maximize effectiveness
  • Ensure that all prices are displayed correctly for each product
  • Make sure all damaged and expired items have been removed from the shelf and set aside for the Station Manager
  • Keep the food and beverage area clean, neat, and well stocked with all necessary items
Food and Beverage Handling
  • Make sure all hot food and beverage items are fresh and properly prepared at the correct temperature.
  • Sanitize all coffee and fountain machines, roller grills, and all other machines and equipment that come into contact with hot foods and beverages.
Maintenance/Cleanliness/Safety Duties
  • Maintain and clean the outdoor equipment (pumps, water bucket and squeegees, paper towel dispenser, spill buckets, etc.).
  • Remove and dispose of trash and debris outside/inside.
  • Sweep and mop store floors and other cleaning duties, as necessary.
  • Clean station restrooms.
  • Understand and comply with training on the Emergency Shutoff Locations at each location, both outside and inside, and the procedures for alarms
Miscellaneous
  • Follow Shift Duties schedule for correlating shift.
  • Check for valid identification for all credit card transactions and age restricted items (Lotto/Tobacco/Alcohol).
  • Understand how the car wash operates and how to reset it if needed. (Only applicable for locations with car wash.)
  • Perform all other duties assigned.

Skill Set

The candidate must be able to work any shift, Sunday – Saturday to support the company’s business needs. He/she/they must be able to effectively communicate. The candidate should demonstrate effective verbal communication skills and have excellent follow through. Candidate should be self-motivated but with the ability to follow directions. Able to multitask while offering excellent customer service, checking inventory levels, managing the cash register and interacting with staff and clientele.

Knowledge/Experience:

High school diploma or equivalent preferred. Basic aptitude and understanding of POS preferred. Some customer service experience is preferred. Excellent communication and interpersonal skills are required. CPR and first aid training is a plus. Adaptability, multi-tasking and sound decision-making abilities are required and essential to the success of this role. Computer proficiency is also required.

Software, Tools and Equipment:

You may be required to use and familiarize yourself with the following software, tools and equipment that are essential to the job: Computer w/ internet and e-mail capabilities, Microsoft Excel, step ladder, car wash, coffee brewer, fountain machine, cappuccino machine, convection oven, roller grill, and all chemicals associated with general maintenance and cleaning.

Other Requirements:

As a team member you will represent H&S Energy. While you are on the job, H&S Energy expects you to wear clothing and accessories that are appropriate in a professional business environment. If a uniform is required, you are expected to wear it. Refer to the H&S Appearance & Image Guide for additional information.

Physical Demands and Work Environment

Ability to perform numerous physical activities that require considerable use of your hands, arms and legs and moving your whole body, including prolonged or repeated standing, bending, walking, climbing, stooping, kneeling, crouching, and lifting of materials. Frequent lifting, grasping, and carrying materials, inventory, and equipment up to 50 lbs. Proficient hand/eye dexterity is essential to operate cash register (POS) and to stock displays and coolers. Must be able to communicate well enough to receive instructions and provide information to others. Must be able to work inside and outside in all types of weather.

The above describe the physical and visual activities that are commonly associated with the performance of the essential functions of this job. “Commonly associated” is not intended to mean always or only. Reasonable accommodation will be provided as required by law to enable qualified applicants with disabilities to participate in the application process, to be considered for the job and to perform the essential functions of the job, unless the reasonable accommodation requested would cause an “undue hardship” to the employer, as that term is defined under applicable law.

Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

  • Customer Service Representative Graveyard

    1 week ago

    Fremont, United States Hassan & Sons, Inc. Full time

    Position Summary Under the general direction of the Station Manager and Area Manager, the Customer Service Representative (CSR) assists in carrying out the companys day to day operations and is accountable for helping the company deliver on our commitment to provide superior customer service. The CSR is responsible for cash register operations, store and...

  • Customer Service Representative

    2 weeks ago

    Fremont, United States Noble Direct Full time

    The consumer comes first within the hospitality industry and that is no exception at our company. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating and...

  • Customer Service Representative

    1 week ago

    Fremont, United States Noble Direct Full time

    The consumer comes first within the hospitality industry and that is no exception at our company. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating and...

  • Customer Service Representative

    4 days ago

    Fremont, California, United States Qonten Full time

    Job Title: Call Center Customer Service RepresentativeAbout the Role:We are seeking a highly skilled and experienced Call Center Customer Service Representative to join our team at Qonten. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer complaints, and ensuring...

  • Customer Service Representative

    1 day ago

    Fremont, California, United States Qonten Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled and professional Customer Service Representative to join our team at Qonten. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, resolving their queries and concerns in a timely and efficient manner.Key...

  • Customer Service Representative

    4 days ago

    Fremont, California, United States TTI TTI, Inc. Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at TTI, Inc. as a Branch Support Coordinator. This role will be responsible for providing exceptional customer service, ensuring accurate and timely order fulfillment, and maintaining a high level of professionalism with clients.Key ResponsibilitiesVerify and expedite...

  • Customer Service Representative

    7 days ago

    Fremont, California, United States Premier Subaru of Fremont Full time

    Job Title: Cashier/Customer Service Representative, Part-TimePremier Subaru of Fremont, a leading automotive dealership, is currently seeking a Cashier/Customer Service Representative on a part-time basis. Our company is dedicated to serving the community through its philanthropic efforts.Key Benefits:Competitive hourly compensation range: $16.00 to...

  • Customer Service Representative

    2 months ago

    Fremont, United States Culligangreatlakes Full time

    ** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** CUSTO001062 Showing 1 location **Job Details** **Description** **Hall's Culligan in Fremont** is currently seeking a **Customer Service Representative** to join our office support team. We have a dynamic team and we are looking for another member who will...

  • Customer Service Representative

    1 month ago

    Fremont, United States U-Haul Full time

    Compensation Range: $16.00 to $25.00 Hourly Location: 44511 S Grimmer Bl, Fremont, California 94538 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive...

  • Customer Service Representative

    4 days ago

    Fremont, California, United States Alameda County Water District Full time

    **About the Role**We are seeking a detail-oriented individual with a passion for customer service to join our team at the Alameda County Water District. As a Customer Account Representative, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.**Key Responsibilities**Provide timely and accurate...

  • Customer Service Representative

    7 days ago

    Fremont, California, United States AppleOne Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at AppleOne. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, managing sales quotations and orders, and maintaining accurate customer information.Key ResponsibilitiesRespond to customer inquiries...

  • Customer Service Representative

    6 days ago

    Fremont, California, United States AppleOne Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at AppleOne. As a key member of our organization, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesAnswer customer phone calls and respond to inquiries in a timely and professional mannerManage sales...

  • Customer Service Representative

    4 days ago

    Fremont, California, United States Wayne Overhead Door Sales and Home Improvements Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Wayne Overhead Door Sales and Home Improvements. As a key member of our staff, you will be responsible for providing exceptional customer service, managing office functions, and contributing to marketing campaigns.Key ResponsibilitiesCustomer...

  • Customer Service Representative

    7 days ago

    Fremont, California, United States Premier Subaru of Fremont Full time

    Premier Subaru of Fremont is seeking a detail-oriented and customer-focused individual to fill a part-time position as a Cashier/Customer Service Representative.Responsibilities:Process customer payments, including cash, checks, and credit card transactions, in a timely and accurate manner.Perform daily closing procedures, including balancing the cash drawer...

  • Customer Service Representative

    1 day ago

    Fremont, California, United States Fremont Chevrolet Full time

    Job SummaryFremont Chevrolet is seeking a highly motivated and customer-focused individual to join our team as a Cashier/Customer Service Representative. As a key member of our sales and service team, you will be responsible for providing exceptional customer service, handling cash transactions, and assisting with scheduling and confirming service...

  • Customer Service Representative

    1 day ago

    Fremont, California, United States Culligangreatlakes Full time

    **Job Summary**Culligan Great Lakes is seeking a highly skilled Customer Service Representative to join our team. As a key member of our office support team, you will be responsible for delivering exceptional customer service and ensuring customer satisfaction.**Key Responsibilities:**Answer incoming calls from customers and resolve any product or...

  • Customer Service Representative

    2 days ago

    Fremont, California, United States Lin Zhao-Farmers Insurance Agency Full time

    Job OverviewWe are a dynamic and growing insurance agency seeking a highly skilled and motivated individual to join our team as a Customer Service Representative. Our agency, Lin Zhao-Farmers Insurance Agency, is committed to providing exceptional service to our clients and we are looking for someone who shares our passion for delivering outstanding customer...

  • Customer Service Representative

    1 day ago

    Fremont, California, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales growth.Key ResponsibilitiesCustomer Service: Ensure high...

  • Customer Service Representative

    3 months ago

    Fremont, United States Lin Zhao-Farmers Insurance Agency Full time

    Job DescriptionJob DescriptionWe are a growing, fun, dynamic Farmer's insurance agency located in Fremont, CA looking to expand our team of highly successful agency producer/customer service representatives. Our office is equipped with the latest technology, modern furnishings and abundance of natural light to fuel our optimistic business...

  • Customer Service Representative

    3 hours ago

    Fremont, California, United States U-Haul Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a seamless rental experience, and maintaining our equipment fleet.Key ResponsibilitiesAssist customers with U-Haul...