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Regional Clinic Manager

4 months ago

Maplewood, United States Colon & Rectal Surgery Associates Full time
The Clinic Manager has oversight of the integrated medical, patient care, and administrative operations of the clinic. Responsible for implementation of clinical and patient care policies, protocols, and procedures; establish and manage business/administrative systems; and participate in process improvement recommendations.

This is a M-F position typically working between the hours of 7:00 am and 5:30 pm, but may involve receiving calls for urgent needs outside of these hours. This role will support our Maplewood, St. Paul, and Coon Rapids locations.

Colon & Rectal Surgery Associates is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. We have a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts and more.

Essential Functions:

Oversee, monitor and manage the daily operations of the clinic, ensuring excellent patient service and delivery of care
Effectively recruit, train, manage, and retain direct reports and ensure the same for indirect reports
Responsible for the coordination of the schedule for appropriate staff coverage
Provide coverage to back up all clinic functions as needed
Partner with Senior Leader in driving successful financial performance of the clinic. This includes, but is not limited to:
Oversee purchasing and expense management
Employee time management
Conduct frequent, timely, and appropriate communications with staff through meetings and one-on-one sessions; actively participate in meetings and other communications processes; share information timely, accurately and completely with others as needed.
Engage in and roll out data driven action plans for efficient, ethical, and productive business practices that lead to patient, employee, and physician satisfaction
Work with CRSAL Administrative Assistant and Senior Leaders to ensure required licensures and credentials are validated
Appropriately communicate and escalate employee relations issues with Senior Leader and HR (including, but not limited to performance concerns, conduct, attendance, and policy violations)
Collaborate with physicians, managers, and staff across the organization
Maintain a safe environment for staff and patients
Any and all other duties as assigned

Education and Experience Requirements:

Bachelor's degree in related field or equivalent experience required
Minimum of 3 years management experience. Healthcare setting preferred.

Essential Requirements:

Ability to:

Comply with company policies, procedures, practices and business ethics guidelines.
Complete job required training.
Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
Demonstrate prompt and reliable attendance
Work in the clinic during business hours unless approved otherwise (e.g. templating).
Travel independently throughout the clinic (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
Communicate and interact in a respectful and professional manner
Prioritize workload while being flexible to meet the expectations of the daily operations
Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
Understand and execute a variety of instructions
Effectively operate equipment and communicate on and operate the phone system
Work independently with minimal supervision
Travel to other work locations, if required

Performance Expectations – i-Health’s Core Values:

Integrity - Do the right thing and take responsibility for what you do and say
Service - Consistently contribute to deliver an exceptional experience
Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
Teamwork - Be a part of the whole; support each other positively

Environmental Conditions:

Clinic setting

Notes

Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.