Branch Financial Services Associate
4 weeks ago
Join us in creating a new banking experience at Capital One. Our goal is to make banking fit our customers' everyday lives, not the other way around.
Job Title: Branch Financial Services Associate
Job Summary: As a Branch Financial Services Associate, you'll be responsible for providing exceptional customer service, performing various transactions, and monitoring fraud mitigation. You'll work closely with colleagues to enhance the overall retail customer experience.
Key Responsibilities:
- Provide top-notch customer service by being approachable and knowledgeable about our products and services.
- Help customers determine their financial needs and guide them towards their financial goals.
- Follow established operational policies and procedures, ensuring compliance with Bank policy and Federal regulations.
- Rotate through the branch, supporting customers with cash handling, service needs, and other responsibilities.
- Collaborate with colleagues to improve the overall customer experience, reducing handoffs and increasing expertise.
- Stay up-to-date with our products, services, and experiences, sharing knowledge with customers and colleagues.
- Utilize digital tools to navigate our mobile and online platforms, educating customers and enhancing their experience.
- Contribute to a dynamic team environment, inspiring colleagues and learning from each other.
- Assist with researching and answering customer inquiries, recommending solutions that enhance retention and engagement.
- Travel between branches in assigned areas, supporting markets and customers.
Requirements:
- High School Diploma, GED, or Equivalent Certification
- At least 1 year of Retail, Sales, or Customer Service experience
- At least 6 months of cash handling experience
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