Branch Team Lead

7 days ago


Silver Spring, Maryland, United States TD Bank Group Full time
About Us
The TD Bank Group is a leading financial institution with a reputation for delivering exceptional customer experiences. Our mission is to enrich the lives of our customers, communities, and colleagues by providing innovative financial solutions and services. We are committed to fostering a diverse and inclusive workplace culture that values collaboration, creativity, and innovation.

We are seeking a Branch Team Lead – Banking to join our team. In this role, you will supervise a team of banking professionals, ensuring they are equipped with the knowledge, skills, and tools to deliver exceptional customer experiences. You will work closely with cross-functional teams to develop and implement business strategies and initiatives that drive business growth and customer satisfaction.

A successful candidate will have a deep understanding of banking operations, customer needs, and market trends. They should possess strong leadership and coaching skills, with the ability to motivate and inspire a team to achieve exceptional results. A background in retail banking, sales, or customer-facing roles is highly desirable.

Key Responsibilities
- Supervise a team of banking professionals, providing guidance, coaching, and feedback to ensure excellent customer service delivery
- Develop and implement business strategies and initiatives to drive business growth and customer satisfaction
- Work closely with cross-functional teams to identify customer needs and preferences
- Analyze customer feedback and data to inform business decisions and improve customer experiences
- Collaborate with internal stakeholders to resolve customer complaints and concerns

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