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Implementation Consultant

1 month ago

Ann Arbor, United States Clarivate Analytics Full time

Implementation Consultant - Alma / Ex Libris page is loaded Implementation Consultant - Alma / Ex Libris Apply locations R186- Ann Arbor R24-Philadelphia R01-Alexandria R93-Toronto R244-Overland Park time type Full time posted on Posted 4 Days Ago job requisition id JREQ125987 We are looking for an Implementation Consultant to join our team We are looking for someone who can successfully navigate a variety of environments, influence stakeholders, and enjoy the challenge of working in a matrixed environment. If you are ready to take the next step in your career with an industry leading product, we would love you speak with you

About You experience, education, skills, and accomplishments

Bachelors degree or higher in related field

5 plus years of relevant experience

It would be great if you also had...

Demonstrated ability to manage several complex tasks at once

Excellent analytical, technical, and troubleshooting skills

Masters degree in library/information sciences or related technical field

Experience working with Ex Libris or ProQuest products

Background in library workflows and standards

Customer service experience in library or other business/technical settings

What will you be doing in this role?

Coordinate, lead, and deliver implementation projects for Ex Libris products.

Work with Academic and other libraries and their skilled stakeholders, including Librarians, Deans, and other faculty

Gather information from clients/stakeholders to determine their challenges and priorities

Approach stakeholders concerns in a professional, timely manner that strengthens relationships and fosters trust

Seek to understand workflows and how our solutions can best support their day-to-day activities

Ensure project success by leveraging your strong organizational knowledge, excellent communication skills, and experience in software implementation

Provide advice and support

About the Team

An Implementation Consultant works on Data analysis & Migration, System configuration, technical project management, troubleshooting, and customer support implementing Ex Libris products.Internally, you will work with the Professional Services Department, Product Support Teams, and Alma Migration Operations. Externally, you work with Librarians and other staff within libraries

Hours of work

Full time, permanent

Ability to travel up 10%

Although duties are typically performed during normal business hours, occasional off-hours work may be required

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Clarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled

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Clarivate is a global leader in providing solutions to accelerate the lifecycle of innovation. Our bold mission is to help customers solve some of the worlds most complex problems by providing actionable information and insights that reduce the time from new ideas to life-changing inventions in the areas of science and intellectual property. We help customers discover, protect and commercialize their inventions using our trusted subscription and technology-based solutions coupled with deep domain expertise. For more information, please visit clarivate.com .

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