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Case Management Representative
1 month ago
Job Details:
Title: Case Management Representative
Location: Phoenix, AZ
Duration: 06 months of contract | Onsite
Pay: $20/Hr. to $22/Hr.
Job Description:
Receive inbound calls and conduct case intake from a queue for 6-8 hours per day
Provide consultation on general policy questions, drive resolution for less complex cases
Identify cases requiring escalation and complete required documentation.
Answer basic questions and refer managers to the correct Employee Relations Tools or resources as needed