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Case Management Representative

1 month ago

Phoenix, United States Collabera Full time

Job Details:

Title: Case Management Representative

Location: Phoenix, AZ

Duration: 06 months of contract | Onsite

Pay: $20/Hr. to $22/Hr.

Job Description:

Receive inbound calls and conduct case intake from a queue for 6-8 hours per day

Provide consultation on general policy questions, drive resolution for less complex cases

Identify cases requiring escalation and complete required documentation.

Answer basic questions and refer managers to the correct Employee Relations Tools or resources as needed