Technical Service Manager
2 weeks ago
JOB SUMMARY:
The Technical Service Manger (TSM) serves as main point of contact regarding all maintenance work performed on the aircraft and assists the maintenance manager with smooth and efficient hangar operations. Provides the Customer Service Manager (CSM) pertinent information to relay to the customer. Works with the Service Center Team to maintain and develop a positive relationship with current and future Customers. Supervisor responsible for a team of technicians within the service center.
JOB RESPONSIBILITIES:
- Fosters a positive relationship between the customer and the Textron Aviation service network.
- Implements lean manufacturing processes with a focus on 5s and practices as well as coordinates all Area Team Development events for area of responsibility.
- Ensures that work performed is done in accordance with established policy, procedure, and quality standards.
- Responsible for safety, quality, meeting schedules and efficiency of the Service Center
- Monitors the work environment to assure it is maintained in a safe and orderly condition.
- Identifies and corrects unsafe acts.
- Investigates any accidents or incidents, reports findings, complete with recommended corrective action.
- Monitor and review overall shop performance metrics (LUE, Billing Efficiency, Productivity and schedule adherence) in conjunction with Maintenance manager to identify trends and implement corrective actions
- Monitors and reviews applicable Near miss, Quality (Risk reports and layered Audits), and MVSS responses data to determine trends and in conjunction with EHS and Quality, implement corrective actions
- Supervises and assigns team members to maintenance in line with schedules and priorities through collaboration with CSMs. Realigns assignments as required to meet customer, maximize efficiency, or by direction of the Service Manager.
- Daily interaction with team members regarding workmanship, efficiencies and safe working conditions as well as identifying ergonomic opportunities.
- Provide coaching and counseling in order to manage performance of team members.
- Conduct and document performance evaluations
- Track, document, and conduct disciplinary actions required under the procedures and policies of Textron Aviation.
- Holds weekly team meetings to communicate items such as general communication and resolving programs.
- Post-delivery follow-up with CSM:
- Assures that open issues involving parts or return maintenance are resolved.
- Addresses Maintenance Visit Performance Evaluation issues with the Service Center personnel.
- Perform duties of a CSM as designated on the off-shift.
Benefits
EDUCATION/ EXPERIENCE:
- Bachelor's degree preferred or in lieu of degree a minimum of 5 years aircraft maintenance experience and/or relative supervisory experience required.
- A&P License required
- Repairman Certificate / EASA License is preferred
- Excellent written and verbal communication
- Proven leadership skills
- Possesses good organization and time management skills
- Attention to detail, goal oriented
- Ability to prioritize and manage time sensitive responsibilities
- Highly motivated
- Ability to work in team environment
- Maintenance experience preferred
- Must be able to obtain and maintain an airport security badge through the local airport authority, if applicable.
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
-
Technical Services Manager
7 days ago
Orlando, United States Titan America Full timeSelect how often (in days) to receive an alert: Maintenance Manager/Technical Services Manager The Maintenance Manager/Technical Services Manager in the Aggregates Division of the Titan Florida Pennsuco Plant in Medley, Florida. This salary, exempt position, will report directly to the Aggregates Plant Manager. The primary function of this position is to...
-
Technical Services Manager
6 days ago
Orlando, United States Titan America Full timeSelect how often (in days) to receive an alert: Maintenance Manager/Technical Services Manager The Maintenance Manager/Technical Services Manager in the Aggregates Division of the Titan Florida Pennsuco Plant in Medley, Florida. This salary, exempt position, will report directly to the Aggregates Plant Manager. The primary function of this position is to...
-
Technical Support Service Management
4 weeks ago
Orlando, United States Cypress HCM Full timeJob DescriptionJob DescriptionTechnical Support Engineer – Service ManagementPosition Overview:We are looking for an experienced Support Engineer with a passion for excellence. The Technical Support Engineer will be responsible for managing and resolving challenging issues for our partners and customers. This includes developing subject matter expertise...
-
Technical Manager
2 days ago
Orlando, United States Cuhaci & Peterson Architects Engineers Planners Full timeTechnical Manager will serve as the main point of contact for a project(s) between clients, contractors, consultants and engineers. Oversee design and production of construction documents and specifications for projects. Provide ongoing QC throughout Technical Manager, Manager, Technical, Construction, Business Services
-
Technical Support Engineer
2 days ago
Orlando, United States Akraya Full timePrimary Skills: Technical Support, JavaScript, Java, MySQL SQL, UNIX or LINUX. Contract Type: W2 only Duration: 12+ months contract Location: Orlando, FL (Hybrid-Must in office Wednesday and Thursday.) Pay Range:$30.00 - $35.00 per hour NOTE: Role opens to Women Back to Work candidates with a career gap “Looking for a new job that will give...
-
Technical Support Engineer
4 days ago
Orlando, United States Akraya Full timePrimary Skills: Technical Support, JavaScript, Java, MySQL SQL, UNIX or LINUX. Contract Type: W2 only Duration: 12+ months contract Location: Orlando, FL (Hybrid-Must in office Wednesday and Thursday.) Pay Range:$30.00 - $35.00 per hour NOTE: Role opens to Women Back to Work candidates with a career gap TALK to a recruiter NOW: CONTACT Rahul...
-
Senior Manager, Technical Services
6 days ago
Orlando, United States Universal Orlando Full timeUniversal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You'll learn more about...
-
Technical Service Manager
3 weeks ago
Orlando, United States Textron Full timeJOB SUMMARY: The Technical Service Manger (TSM) serves as main point of contact regarding all maintenance work performed on the aircraft and assists the maintenance manager with smooth and efficient hangar operations. Provides the Customer Service Manager (CSM) pertinent information to relay to the customer. Works with the Service Center Team to maintain...
-
Technical Manager
2 months ago
Orlando, United States Luxus Full timeJob DescriptionJob DescriptionPosition: Technical ManagerLocation: Orlando, FLWe Have:Luxus+ has partnered with a nationally recognized firm seeking a Technical Manager. This position has the opportunity for growth and will be responsible for implementing architectural project(s), including Design, Construction Documents, Permitting, Bidding, and...
-
Director of Technical Services
4 days ago
Orlando, United States Apartment Management Consultants, LLC Full time**We are currently seeking a Director of Technical Services!** The Director of Technical Services is responsible for managing the upkeep of communities in assigned region and portfolio, where designated, including preventative maintenance, safety, and capital improvement projects undertaken by AMC clients. **Responsibilities include**: - Maintain...
-
only W2 Technical Support Engineer
2 weeks ago
Orlando, United States Triwave Solutions Inc Full timeJob Title: Technical Support Engineer - Service ManagementLocation: hybrid schedule to sit onsite 2-3 days of the week.Orlando,FL,32826 Job Description: We are looking for an experienced Support Engineer with a passion for excellence. The Technical Support Engineer will be responsible for managing and resolving challenging issues for ServiceNow partners and...
-
Technical Project Manager
6 days ago
Orlando, United States Optomi Full timeOptomi, in partnership with a global media conglomerate is seeking a Technical Project Manager in a hybrid position in Orlando, FL. This candidate will work in the SDLC for ongoing projects. This Project Manager will have extensive experience interfacing with Finance teams. This candidate will have experience managing all aspects of large project budgets...
-
Technical Manager
1 week ago
Orlando, United States Cuhaci Peterson Full timeJob DescriptionJob DescriptionDescription: Technical Manager will serve as the main point of contact for a project(s) between clients, contractors, consultants and engineers. Oversee design and production of construction documents and specifications for projects. Provide ongoing QC throughout the project(s). Coordinate the issuing, tracking, expedition and...
-
Technical Project Manager
1 week ago
Orlando, United States Optomi Full timeOptomi, in partnership with a global media conglomerate is seeking a Technical Project Manager in a hybrid position in Orlando, FL. This candidate will work in the SDLC for ongoing projects. This Project Manager will have extensive experience interfacing with Finance teams. This candidate will have experience managing all aspects of large project budgets...
-
Technical Project Manager
1 week ago
Orlando, United States Optomi Full timeOptomi, in partnership with a global media conglomerate is seeking a Technical Project Manager in a hybrid position in Orlando, FL. This candidate will work in the SDLC for ongoing projects. This Project Manager will have extensive experience interfacing with Finance teams. This candidate will have experience managing all aspects of large project budgets...
-
Technical Project Manager
1 week ago
Orlando, United States Optomi Full timeOptomi, in partnership with a global media conglomerate is seeking a Technical Project Manager in a hybrid position in Orlando, FL. This candidate will work in the SDLC for ongoing projects. This Project Manager will have extensive experience interfacing with Finance teams. This candidate will have experience managing all aspects of large project budgets...
-
Senior Manager, Technical Support Management
7 days ago
Orlando, Florida, United States ServiceNow, Inc. Full timeAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that...
-
Senior Manager, Technical Support Management
6 days ago
Orlando, United States ServiceNow Full timeCompany DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...
-
Senior Manager, Technical Support Management
6 days ago
Orlando, Florida, United States ServiceNow Full timeCompany DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...
-
Technical Account Manager, Southeast
1 month ago
Orlando, United States Qualys Full timeTechnical Account Manager, Southeast page is loaded Technical Account Manager, Southeast Apply locations North Carolina Mississippi South Carolina Florida Georgia time type Full time posted on Posted 4 Days Ago job requisition id R0001529 Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!...