Technical Support Engineer

4 weeks ago

Orlando, United States Akraya Full time

Primary Skills: Technical Support, JavaScript, Java, MySQL SQL, UNIX or LINUX.

Contract Type: W2 only

Duration:  12+ months contract

Location: Orlando, FL (Hybrid-Must in office Wednesday and Thursday.)

Pay Range:$30.00  - $35.00 per hour

 

NOTE: Role opens to Women Back to Work candidates with a career gap

“Looking for a new job that will give YOU a sense of accomplishment?”

JOB RESPONSIBILITIES:

 The Technical Support Engineer will be responsible for managing and resolving challenging issues for ServiceNow partners and customers.

This includes developing subject matter expertise within the technical support department.

The engineer is responsible for owning and resolving issues on a daily basis, technical cases created by customers seeking help to understand or resolve an unexpected behavior or answer technical questions about the ServiceNow software and platform.

JOB REQUIREMENTS:

Demonstrated ability to troubleshoot difficult technical issues with must have solid object-oriented programming skills in Javascript

Experience working with dynamic HTML components such as CSS and XHTML

Angular experience preferred, working knowledge of the components in a web applications stack, experience with relational databases such as MySQL, Linux and/or UNIX experience

Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems

Strong personal commitment to quality and customer service, ability to work with high-value customer administrators and developers

ABOUT AKRAYA

"Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a positive work environment.Voted the #1 Best Place to Work in Silicon Valley (2023) and a Glassdoor Best Places to Work (2023 & 2022), Akraya prioritizes a culture of inclusivity and fosters a sense of belonging for all team members.We are staffing solutions providers for Fortune 100 companies, and our industry recognitions solidify our leadership position in the IT staffing space.Let us lead you to your dream career, join Akraya today"

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